Guest Service Agent – Nights | Radisson Blu
Job Description
Join a world of Moment Makers – RadissonBlu is coming to Sheffield this Summer!
Are you a sophisticated host with aninstinctive ability to anticipate our guests’ needs by being in the right placeat the right time and delivering an experience that is beyond expectation? Arecreating memorable moments for our guests in your DNA?
As an integral part of the pre-opening team, youwill work proactively to ensure guest satisfaction and the smooth running ofoperational departments including Food & Beverage & Front Office.
You will join a team that exudes our Yes I Can! spiritand who are passionate about delivering incredible service; where we believe that anything is possible,whilst having fun in all that we do!
We are now looking for a Night Guest Service Agent to join our dynamic teamhere at Radisson Hotel Group!
We focus on you as a person, your skills, talents, and passion – not only onyour resume. Because mindset is what it’s all about. And you can grow the restwith us. That’s a promise!
What We Offer Our Night Guest Service Agents
We aim to be as good a place to work as we are to stay. That is why we offer acompetitive compensation and benefits package, which includes:
• Special rates for our team members, and friends and families while travellingand staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. Withus you will benefit from a wide range of development offers supporting yourlearning & growth right from your onboarding. This includes an individualdevelopment plan and unlimited access to more than +20K learning modules &programs through Radisson Academy
• Participate and live Responsible Business every day together with our teammembers in the hotel and in the local communities where we work on creatingshared value, better futures and a better planet for all
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme through UNUM
• Fantastic opportunities to progress
• 28 days holiday for full time team members
• Free use of our leisure, pool and gym facilities at off-peak times *whereapplicable
The Night Guest Service Agent Role
Our front office team is the heart of the house, providing a warm welcome andhappy smile, and where we strive to deliver an experience that is beyondexpectation – creating memorable moments for our guests.
• Our Night Guest Service Agents love the hustle and bustle of life! It’s notjust about check-in and check-out. It’s about everything in-between
• You will be our guests’ superhero ensuring all aspects of the guest journeyand experience are anticipated and delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guestsatisfaction and the smooth running of the front office department
As Night Guest Service Agent, you will join a team that is passionate aboutdelivering incredible service where we believe that anything is possible,whilst having fun in all that we do!
Qualities We Are Looking For In Our Night Guest Service Agent
• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential
The Radisson Hotel Group portfolio includes Radisson Collection,Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, ParkInn by Radisson, Country Inn & Suites by Radisson, and prizeotel broughttogether under one commercial umbrella brand Radisson Hotels.
Become part of the world of Moment Makers, we are looking forward togetting to know you!
Our latest, brand-new hotel will be making its home in the heart of the city, ideally located in the city centre on Pinstone Street, this brand-new hotel designed within striking Victorian architecture will feature 154 rooms, a luxurious rooftop restaurant and bar, a state-of-the-art gym, as well as multi-functional and flexible meeting and events spaces.
