Guest Service Agent – InterContinental Hayman Island Resort | InterContinental

About Us

The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.  We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

Your day to day

As a Guest Service Agent, you’ll not only be the person that our guests rely on handle transactions throughout their journey with us, but you’ll go the extra mile to offer resort specific insights and anticipate their needs to ensure a friction-free highly memorable experience. You’ll be responsible for creating a warm inviting atmosphere that makes our guests feel at home right away. You’ll liaise directly with our guests in person and via phone, knowing that efficiency, accuracy and personalised interactions are the keys to success in this role. On the daily, you’ll;

• Be the warm welcome that kicks off a memorable guest experience including acknowledgment of IHG One Rewards members and returning guests
• Take and manage bookings, creating upselling opportunities and curating ways to improve their stay
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, perform F&B services during guest transfers and provide concierge services
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Be a Resort ambassador, positively representing the InterContinental and IHG brands.

What we need from you

Ideally, you’ll have previous experience as a Guest Service Agent or Reservations Agent however candidates with previous customer service experience who have a positive, bubbly up beat attitude who are looking for the next challenge in their career are encouraged to apply. You’ll have excellent communication and interpersonal skills, enthusiasm to work within a team, experience in delivering a high level of guest experience in a hotel environment and conflict resolution. Knowledge of a hotel property management system such as Opera would also be desirable.

What we offer

• Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.
• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.

How to Apply

Please visit Careers – InterContinental Hayman Island for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ’s.

We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

We are proud to be IHG and we know you will be too.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

 

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

About Us

The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.  We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

Your day to day

As a Guest Service Agent, you’ll not only be the person that our guests rely on handle transactions throughout their journey with us, but you’ll go the extra mile to offer resort specific insights and anticipate their needs to ensure a friction-free highly memorable experience. You’ll be responsible for creating a warm inviting atmosphere that makes our guests feel at home right away. You’ll liaise directly with our guests in person and via phone, knowing that efficiency, accuracy and personalised interactions are the keys to success in this role. On the daily, you’ll;

• Be the warm welcome that kicks off a memorable guest experience including acknowledgment of IHG One Rewards members and returning guests
• Take and manage bookings, creating upselling opportunities and curating ways to improve their stay
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, perform F&B services during guest transfers and provide concierge services
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Be a Resort ambassador, positively representing the InterContinental and IHG brands.

What we need from you

Ideally, you’ll have previous experience as a Guest Service Agent or Reservations Agent however candidates with previous customer service experience who have a positive, bubbly up beat attitude who are looking for the next challenge in their career are encouraged to apply. You’ll have excellent communication and interpersonal skills, enthusiasm to work within a team, experience in delivering a high level of guest experience in a hotel environment and conflict resolution. Knowledge of a hotel property management system such as Opera would also be desirable.

What we offer

• Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.
• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.

How to Apply

Please visit Careers – InterContinental Hayman Island for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ’s.

We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

We are proud to be IHG and we know you will be too.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

 

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.