Guest Service Agent | Accor
Job Description
Company Description
Novotel Bangkok Platinum Pratunam sits in the heart of Bangkok’s fashion and shopping district. Connecting to the city’s top attractions and public transport hubs. Take Bangkok’s central skywalk to the central of shopping centres for a shopping paradise. Step just outside the hotel to browse the bargains at Pratunam Fashion Mall or the market across the street.
Job Description
- Providing efficient service for guest registration and departure
- Settling guest accounts and ensuring cashiering is accurate
- Adhering to all credit procedures as they pertain to the registration and check-out process
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
- Fulfilling guest requests
Qualifications
- Ability to anticipate and satisfy customer needs and expectations
- Excellent communication skills, speaks clearly, concisely and with poise
- Excellent attention to detail
- Shifts vary from 7am to 4.30pm or 3.00pm to 11.30pm you must be available to work both mornings and nights over the 7 day a week roster.
Additional Information
- All Heartist Membership – take advantage of discounts on accommodation and food & beverage in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within property and across the world!
