Guest Relations Manager | Accor

Job Description

At Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.

All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.

A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.

• Develop and implement guest experience initiatives that align with the resort’s standards of excellence and brand values
• Monitor guest feedback and implement strategies to continuously improve guest satisfaction and create memorable stay experiences.
• Lead and supervise the Guest Service team to deliver outstanding service and hospitality, ensuring that each guest’s experience is personalized and memorable.
• Act as the primary point of contact for guest inquiries, complaints, and special requests, ensuring prompt and professional resolution to enhance guest satisfaction.
• Train, coach, and mentor Guest Service Agents to enhance their skills and performance, focusing on creating positive, lasting impressions on guests.
• Conduct regular team meetings and performance evaluations to maintain a motivated and high-performing team committed to guest satisfaction.
• Collaborate with other departments to ensure seamless communication and operations, contributing to a holistic and exceptional guest experience.

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in a guest relations or front office role, preferably in a luxury hotel setting.
• Strong leadership and interpersonal skills with the ability to inspire and manage a team.
• Excellent communication skills in both Thai and English.
• A proactive approach to problem-solving and guest service, with a focus on creating memorable experiences.
• Ability to work flexible hours, including weekends and holidays.

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.