Guest Experience Manager | Four Season
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.
About the role
At Four Seasons Residence Club Aviara, the Guest Experience Manager is dedicated to creating exceptional experience for our owners and guests of all ages and oversees the Activities department.
What you will do
• Oversee and ensure the completion of permission slips and/or waiver form by parents.
• Address owner/guest complaints effectively and professionally.
• Supervise and guide children throughout the day, maintaining control.
• Administer immediate first aid or CPR, and handle accidents, injuries, emergencies, or ill
children appropriately.
• Maintain cleanliness and organization in all utilized areas, particularly at the end of the day.
• Supervise, direct, discipline, and conduct performance evaluations for the Guest Experience
Supervisor and Activities Attendants.
• Schedule staff in accordance with budgeted guidelines.
• Order supplies for all in house activities, including holiday events.
• Plan and implement all recreational activities for children and owners/guests of all ages.
• Perform other tasks or projects as assigned by Residence Club management and staff.
What you bring
• Reading, writing, and oral proficiency of the English language.
• Experience in first aid and CPR.
• San Diego County Food Handlers (not required upon hire).
What we offer:
• Salary Range: $70,000-$75,000
• 401(k) Retirement Savings Plan
• Excellent training and development opportunities
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
Schedule & Hours:
• Full Time
• Early mornings, days, evenings, weekends, and holidays.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
