Guest Experience Agent | Accor

Job Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel’s renowned portfolio. This ultra-luxury property offers a unique experience as “The Palace of the Secret Garden.” With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Guest Experience Agent

First impressions are everything! As a Guest Experience Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Greet guests at the limousine and ensure that they are escorted safely to their Hotel room.
• Greet guests on arrival at the hotel and conduct check-in and registration procedures.
• Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance.
• Implement and maintain guest guest recognition program.
• Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.
• Maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
• Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.
• Upsell all hotel rooms, spa, gallery and F&B outlets.
• Entertain guests when appropriate.
• Assist the cashiers with guest billing procedures.
• Ensure that guest check out arrangements are in order, and to bid guests farewell.
• Carry out administrative requirements as directed. 

General

• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
• Performs additional duties as directed by supervisors.
• Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
• Is fully conversant with al health and safety, fire and emergency procedures.
• Maintains a high standard of personal hygiene, dress, uniform, and body language.
• Is polite and professional in any situation where the image or reputation of the hotel is represented.
• Attends meetings and training as required by supervisors.
• Ensures that all activities are carried out honestly, ethically and within the parameters of local law.
• Interacts with guests actively soliciting feedback.

Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21