Group Services Manager (Conference Services) | Four Season
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Riverfront luxury in one of America’s most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.
FOUR SEASONS HOTEL NEW ORLEANS
We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.
GROUP SERVICES MANAGER (CONFERENCE SERVICES MANAGER)
SUMMARY: Coordinates all requirements for various groups booked by the Group Sales (as necessary) Departments. Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process. Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction.
REPORTS TO: Director of Events
PROFESSIONAL QUALIFICATIONS: Excellent reading, writing, and oral proficiency in the English language High level of organization skills High level of attention to detail Ability to multitask High level of creativity Ability to work long and irregular hours, weekends, and evenings Able to negotiate, organize, delegate, and work under pressure. Basic knowledge of audio-visual equipment and Internet technology.
SYSTEMS: Proficient in Delphi.fdc, Social Tables, MS Word, Excel, and ability to use Outlook e-mail and the Internet
EDUCATION: Bachelor’s Degree/CMP Certification preferred
EXPERIENCE: 3 -5 years’ experience directly related to hotel conference services.
About Four Seasons Hotel New Orleans
With a front and centre location at the edge of Canal Street, Four Seasons Hotel New Orleans introduces thoughtful, intelligent service to the Crescent City. Guests dine on innovative Louisiana cuisine, relax by our resort-style pool and plan their celebrations on our 34th floor observation deck boasting NOLA’s best views.
Named one of Fortune Magazine’s 100 Best Companies to Work For over the past 22 years, Four Seasons Hotels & Resorts offers an opportunity to build a life-long career with global potential. Our employees – people who share a single focus and are inspired to offer great service, personify our company culture.
A career with Four Seasons means working for a company where our Corporate Values are much more than a program or a policy; they define who we are and inform the decisions we make. Our benefits include complimentary hotel stays, competitive wages, Medical, Dental, Vision, 401K and complimentary meals. We strive to have a long-lasting, positive influence on the communities where we operate and, on the people, we employ and serve around the world.
Learn more about Four Seasons:
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
