Group Reservations Coordinator (Full-Time) – Hilton Orlando | Hilton Hotels & Resorts

Job Description

The Hilton Orlando, located off of International Drive near the Orange County Convention Center, is looking to welcome a Group Reservations Coordinator to join the team! 

Shift Pattern:  Weekdays; day shifts 

Rate of Pay: $19 per hour  

What will I be doing?

As Group Reservations Coordinator with Hilton Hotels, you are responsible for managing group blocks in the hotels continuing effort to deliver outstanding guest service and financial profitability. You would be responsible for performing the following tasks to the highest standards:

  • Process group reservation information and input rooming lists

  • Enter reservations, process reservation changes, and ensure organization of group rooms upon arrival 

  • Communicate effectively with Meeting Planners, Housing Agencies, Clients, and internally with Revenue, Events, Sales, and Front Office Teams

  • Respond to both guests and clients in-person, email, and telephone in a timely, friendly and efficient manner

  • Perform word-processing, typing, e-mailing, data-entry, filing, faxing, and copying

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality – We’re passionate about delivering exceptional guest experiences.
  • Integrity – We do the right thing, all the time.
  • Leadership – We’re leaders in our industry and in our communities.
  • Teamwork – We’re team players in everything we do.
  • Ownership – We’re the owners of our actions and decisions.
  • Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World’s Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

·         Access to your pay when you need it through DailyPay

·         Medical Insurance Coverage – for you and your family

·         Mental Health Resources

·         Best-in-Class Paid Time Off (PTO)  

·         Go Hilton travel discount program 

·         Supportive parental leave

·         Matching 401(k)

·         Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount

·         Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

·         Career growth and development 

·         Team Member Resource Groups

·         Recognition and rewards programs


*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.