Front Office Supervisor | Sheraton Hotels & Resorts
Job Description
Additional Information Guest Experience Supervisor
Job Number 24068028
Job Category Rooms & Guest Services Operations
Location Sheraton Heathrow Hotel, Heathrow Airport, West Drayton, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Explore our very big world.
We are looking for a passionate Guest Experience Supervisor to join our Front Office team at the Sheraton Heathrow Hotel.
Sheraton Heathrow Hotel
Located just next to Heathrow Airport, The Sheraton Heathrow is an exceptional 4 star hotel, boasting 428 modern bedrooms, 21 refurbished meeting spaces, 2 vibrant bars and our renowned Cast Iron Bar & Grill. Our hotel’s location can easily link our guests to many popular destinations such as Windsor Castle, Twickenham Stadium and Central London.
The impact you’ll make
No matter whether a guest arrives weary from their travels or excited for a holiday, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.
What you’ll do
- Process guest check-ins, assigning rooms and activating room keys
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
- Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
- Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
- Answer, respond to and process all guest calls, messages, questions or concerns
- Give guests information and directions regarding property and local areas of interest
- Process check-outs and resolving any disputed charges
- Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
- Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
What we’re looking for
- A warm, people-oriented demeanor
- A team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability
- The ability to stand, sit or walk for extended periods of time across a work shift
Perks you deserve
We’ll support you in and out of the workplace by offering:
- Dental & Eye care Benefits
- Free Meals on duty
- Company Pension
- Team-spirited co-workers
- Encouraging management
- Wellbeing programs
- Learning and development opportunities
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
