FRONT OFFICE MANAGER – MELIà MILANO | Melia Hotels International

December 26, 2023

Job Description

“The world is yours with Meliá” 


Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 


It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?


Because belonging to the great Meliá family is being VIP 


You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. 


In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you  


Mission of the position: Front Office Manager is responsible for ensuring that staff treat guests courteously and that guest services and administrative duties are performed speedily and efficiently. 


Job SummaryTo manage properly all the activities related to Front Office Manager position


What will you have to do? 

  • As the Front Office Manager, you will make sure that customers and visitors feel welcome and are well looked after;
  • Your role will include overseeing employee schedules, front office staff training, supporting, training, and supervising front office staff;
  • Ensuring that all customer-related tasks are handled accurately and on time to improve guests’ experience;
  • Handling customer complaints and special requests;
  • Scheduling staff shifts and managing other HR-related tasks;
  • Maintaining an orderly appearance throughout the reception area;
  • Preparing monthly management reports on customer feedback, bookings, and cancellations;
  • Managing the departmental budget etc.

What are we looking for:

  • Concrete experience in the same role;
  • University degree, preferably Tourism or Hospitality;
  • Accounting Skills;
  • Advanced Italian and English knowledge; the knowledge of another foreign language is a plus;
  • Knowledge of hotel management tools.
  • Financial knowledge.
  • Knowledge of hotel operations.
  • Ability to lead and inspire a team.
  • Analytical skills.
  • Excellent communication skills.
  • Problem-solving skills.
  • Organisation and planning.


At Meliá we are all VIP 


Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  


Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 


At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.


We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.


Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is “Towards a sustainable future, from a responsible present“. Thanks to al our collaborators, we make it possible. 


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