Front Office Manager | Accor
Job Description
Company Description
Swissôtel Bangkok is your welcoming haven in the very heart of Rachada, Bangkok’s dynamic new business and entertainment hub. Only a 30-minute drive from either International airport, our luxury hotel is also only steps from Huai Khwang MRT station, placing all of the city within easy reach, be it for business or pleasure.
Relax in spacious accommodation which merges Alpine design with Thai charm while enjoying the wide selection of dining venues be it the Chinese, Japanese or all-day dining restaurant
Job Description
- Monitor front office personnel to ensure guests receive prompt, cordial attention.
- Conforms to and enforce policies and procedures as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service.
- Supports, trains, supervises Front Office: Guest Relation, Club Lounge, Concierge team.
- Drive upselling, VIPs , guest data and loyalty programs.
- Develop high quality relationship with guest.
Qualifications
- At least 3 years experience in Front Office Management position with international hotel chain.
- Proficient in OPERA system.
- Strong in English communication.
- Strong leadership skills.
- Professional appearance and able to work under pressure.
- Strong in analytical, problem solving skills, and execution of work.
Additional Information
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate
- Social Responsibility and Environmental, Social, and Governance (ESG) activities.
