Front Office Coordinator – InterContinental Hotels Group® Dubai Festival City | InterContinental

Job Description

Do you see yourself as a Front Office Coordinator for InterContinental Hotels Group®  Dubai Festival City?  

What’s your passion? Whether you’re into triathlon, exploring new restaurants or dancing the tango, at IHG we’re interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.  Imagine working for a company that gives you Room to be yourself.  Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.  

A little taste of your day-to-day

• Carry out any kind of administrative tasks or responsibilities within the Front office
• Handle all guest communication pre – arrival and post – farewell
• Perform courtesy calls and follow up on guest requests
• Daily coordination with the Housekeeping, and other required departments
• Prepares welcome letters, checks amenities, and inspects VIP rooms
• Responsible for managing / balancing the inventory
• Update all guest preference and profiles to ensure a seamless guest arrival
• Supporting the Reception with the check in and check out of guests & lobby duty
• Responsible for managing / balancing the inventory
• Update all guest preference and profiles to ensure a seamless guest arrival

What we need from you

• Minimum of 2 years professional experience in a similar capacity in a 5 star hotel
• An eye for detail
• Ability to work under pressure and prioritise tasks
• Knowledge of hotel reception operation will be an advantage
• Knowledge of IT & systems (“including Opera”)

What you can expect from us

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. 

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Do you see yourself as a Front Office Coordinator for InterContinental Hotels Group®  Dubai Festival City?  

What’s your passion? Whether you’re into triathlon, exploring new restaurants or dancing the tango, at IHG we’re interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.  Imagine working for a company that gives you Room to be yourself.  Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.  

A little taste of your day-to-day

• Carry out any kind of administrative tasks or responsibilities within the Front office
• Handle all guest communication pre – arrival and post – farewell
• Perform courtesy calls and follow up on guest requests
• Daily coordination with the Housekeeping, and other required departments
• Prepares welcome letters, checks amenities, and inspects VIP rooms
• Responsible for managing / balancing the inventory
• Update all guest preference and profiles to ensure a seamless guest arrival
• Supporting the Reception with the check in and check out of guests & lobby duty
• Responsible for managing / balancing the inventory
• Update all guest preference and profiles to ensure a seamless guest arrival

What we need from you

• Minimum of 2 years professional experience in a similar capacity in a 5 star hotel
• An eye for detail
• Ability to work under pressure and prioritise tasks
• Knowledge of hotel reception operation will be an advantage
• Knowledge of IT & systems (“including Opera”)

What you can expect from us

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. 

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.