Front Office Associate | Rose Wood

Job Description

We are currently looking for a Front Office Associate to join our Rosewood Munich team. Our Front Office Associate acts as a liaison between the guest and the hotel and assists with any guest enquiries such as reservations, special requests, as well as room preferences.

Essential Duties and Responsibilities:

• Provide courteous, professional, efficient and flexible service at all times.
• Recognising the needs of guests and responding to them promptly.
• Changing room assignments in consultation with Guest Experience or Front Office Manager
• Ensuring that Rosewood Munich standards, policies and procedures are followed at all times.
• check in and registration of all guests
• Providing a rooming and orientation tour of the hotel according to all Rosewood, Forbes and LQA standards.
• Maintaining and updating guest profiles and informing all hotel departments of guest allergies, intolerances or preferences.
• Assisting and working closely with other departments such as Housekeeping, Concierge, In-Room Dining and Guest Services with their duties as required.
• Dealing professionally with “walked” or “overbooked” guests.
• Documenting all complaints, problems or guest requests.
• Accepting wake-up call requests, recording and passing on information to relevant colleagues.