Front Office Associate | Rose Wood

December 12, 2023

Job Description

We are currently looking for a Front Office Associate to join our Rosewood Munich team. Our Front Office Associate acts as a liaison between the guest and the hotel and assists with any guest enquiries such as reservations, special requests, as well as room preferences.

Essential Duties and Responsibilities:

  • Provide courteous, professional, efficient and flexible service at all times.
  • Recognising the needs of guests and responding to them promptly.
  • Changing room assignments in consultation with Guest Experience or Front Office Manager
  • Ensuring that Rosewood Munich standards, policies and procedures are followed at all times.
  • check in and registration of all guests
  • Providing a rooming and orientation tour of the hotel according to all Rosewood, Forbes and LQA standards.
  • Maintaining and updating guest profiles and informing all hotel departments of guest allergies, intolerances or preferences.
  • Assisting and working closely with other departments such as Housekeeping, Concierge, In-Room Dining and Guest Services with their duties as required.
  • Dealing professionally with “walked” or “overbooked” guests.
  • Documenting all complaints, problems or guest requests.
  • Accepting wake-up call requests, recording and passing on information to relevant colleagues.