Front Office Apprentice | Hilton Hotels & Resorts

Apprentice/Trainee
Nottingham, England, United Kingdom
April 17, 2024
Full Time

Job Description

As a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member – front office Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Hospitality!
 

Benefits and Pay

  • £11.80 per hour
  • Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets)
  • Free meals on duty
  • Holiday: 28 days including bank holidays (increasing yearly)
  • Pension scheme
  • High street discounts: with Perks at Work
  • Grow your career and Personal Development: programmes designed to support your career
  • 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub
  • Dedicated 1-2-1 support throughout your apprenticeship

What will I be doing?

A Front Office Apprentice  assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.

 Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Ensure accurate and efficient running of reception including check in/out procedures
  • Respond to Guest queries in a timely and efficient manner
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
  • Demonstrate a high level of customer service at all times
  • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

What are the desired skills?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude
  • Good communication skills
  • Committed to delivering a high level of customer service
  • Ability to work on your own or in teams
  • The ability to deal with enquiries in a professional and polite manner
  •  

What are the desired personal qualities?

  • A passion for hospitality and guest service
  • Willingness to learn
  • The ability to stay calm under pressure
  • Excellent grooming standards
  • Ability to work in a fast-paced environment

Location

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