Front Desk Supervisor | Rose Wood
Job Description
Essential duties and responsibilities
- Provide the highest standard of customer service, including check-in and check-out services, striving to go extra mile at all times
- Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion
- Assist in maintaining a comprehensive, current and guest focused set of departmental; standards and procedures and oversees their implementation
Requirements
- Higher Diploma in Hospitality or Tourism management is an advantage
- Minimum 1-3 years of relevant experience in a sizeable luxury hotel, with at least 2 years in similar capacity
- Proficiency in English, Putonghua and Cantonese is essential
- Proven managerial abilities in people management and decision making
- High standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills
- Is a “brand ambassador” at all times and ensures brand integrity and clarity and company’s culture is always maintained
Rosewood Hong Kong is an Equal Opportunities Employer. All applications and enquiries will be handled in the strictest confidence and personal data collected will be used for recruitment purposes only. Successful applicants will be contacted within six weeks and applicant contact details will be held for 12 months, from the date of application.
