Front Desk Receptionist | Four Season

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

There’s a certain magic in the air here that flows effortlessly through Old Town Square, onto Charles Bridge, over the Vltava and all the way up the tallest spires of Prague Castle – and that’s just what you can see from Four Seasons Hotel Prague. Centuries of wonder fill our walls, letting you trace the history of the city from the Baroque era to the neoclassical to modern day. Four Seasons Hotel Prague has a unique location, consists of three historical buildings connected to a new construction, has 157 rooms including 19 suites, and has a new spa which opened in August 2016 along with a renovated lobby in 2017.

For more than 60 years, diversity, inclusion and belonging (DIB) have been part of our cultural network in the Four Seasons and underline how we do business every day.

Our guests and employees come from all parts of the world so we ensure each of them are welcomed, understood and feel at home with us. Our commitment is to treat all with dignity and respect. That is why we in the Czech Republic are working to create an inclusive environment where diverse backgrounds, opinions and experiences are valued and each and every one of our employees feels that they belong and can reach their potential. Our employees are the key to our success.

We are a human brand.  We are a culture brand. We are Four Seasons.

We are world’s leading operator of luxury hotels and resorts currently managing more than 120 properties worldwide.

Four Seasons Hotel Prague is looking for a talented Front Desk Receptionist to join our diverse and dynamic team.

About our Priorities as an Employer

• Recruiting and keeping top talent
• Enabling employee growth
• Improving the employee experience
• Establishing a feedback culture
• Nurturing respectful communication
• Fostering diversity, equity and inclusion

About the Job

The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns. 

About You

You will be ideally a professional who is warm, hospitable, organized, driven with a great communication style appealing to our guests and employees.  You will be a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.

Qualifications in detail:

• Min. 1 year of previous experience from a Front Office of a 5* hotel or similar luxury environment is required.
• Attention to detail, ability to multi task, to prioritize and handle stress.
• Excellent interpersonal skills and personal presentation.
• Outstanding communications skills and command of the English language are essential. Czech or any other language is an advantage but not mandatory.
• Guest centricity and understanding the importance of guest’s preferences.
• Flexible schedule with the ability to work all types of shifts, weekends and holidays.
• Working computer skills and knowledge including but not limited to Excel, Word, Internet and Opera.
• Must have EU work authorization.

What to Expect

This position is offered for a define period of time of 12 months with a possible unlimited extend based on your performance. Your trial period will be 3 months. Feedback is a key; therefore, you will be asked to give your feedback on regular basis and you will also have an informal chat with your manager and trainer.

FS Prague People value a culture of unique personal contribution and strive for the excellence. We value an open and transparent communication and working in psychological safe environment. We enjoy the common goal to make us always better and stronger. And we love to have a fun together.

We want people engaged, committed with a creative and open mindset and strong sense for responsibility. We want people who enjoys to serve the others.

We hire for the attitude not for the skills.

Benefits Include

• Passionate team with lots of fun
• Competitive remuneration
• Excellent Training and Development opportunities
• Discover the world with attractive employee rates at Four Seasons Hotels worldwide
• Complimentary Employee Meals and laundry/dry cleaning
• Employee benefit cafeteria system