Front Desk Associate | Rose Wood

December 12, 2023

Job Description

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.
The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. Apply Now.
Essential duties and responsibilities
  • Provide our guests with unparalleled hospitality, from an effortless arrival and departure experience in a gracious and polite manner
  • Host and welcome all guests in a natural and spontaneous manner to make our guests feel welcome whilst they spend their time with us
  • Prepare all the arrival arrangement and process check-in for Residences Guests
  • Update the guest preference, feedback and comments on to the guest profile section
  • Coordinate with all concerned departments to fulfill guest needs and requests
  • Provide concierge service to guest during the stay
  • Food & Beverage support to the Residences lounge
  • Minimum 1-2 years of relevant working experience in a sizeable luxury hotel in similar capacity or in Food & Beverage service
  • Knowledge of Opera system will be an advantage
  • Commit and passionate in delivering personalized guest service, anticipatory with a keen eye for detail
  • High standards of professional manner with exceptional communication skills
  • Excellent command of spoken English, Cantonese and Mandarin is a must.
  • Fresh graduates with related education background are also considered.  
  • More experience will be considered as Senior Front Desk Associate – Hotel / Residences.