Front Desk Agent – Union (MGM National Harbor) | MGM Resorts International

Job Description

Before applying, please review the following to ensure your application process goes smoothly.

The application below will automatically populate your job history from your Workday profile. You may edit it below or you may follow the steps to update this information in your profile, especially if you plan to apply to multiple roles and do not wish to edit each time.

• From Workday, click “View Profile” at the top right corner.
• Under the “Summary” tab, click edit to update your “Job History” to reflect your most recent skills and work history, including your current position.

After you’ve completed these steps, come back to this application page and you’re ready to apply!

The SHOW comes alive at MGM Resorts International.

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Front Desk Agent, you will be responsible for warmly greeting patrons, verify their credentials, and assist them with checking in for their stay. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their time with us. 

STARTING RATE: $18.10 /hour

THE DAY-TO-DAY:

• Warm Guest Welcome and Service:
  • Greet guests as they arrive, making them feel part of the MGM Resorts family.
  • Anticipate their needs and address any concerns promptly, following the S.H.O.W. Service Basics.
• Efficient Check-In and Check-Out Process:
  • Manage early and late arrivals and departures seamlessly.
  • Handle walk-ins and ensure smooth guest room check-ins and check-outs.
• Enhancing Guest Experience:
  • Offer upgraded accommodations when available, adhering to authorized programs and processes.
  • Promote MGM Rewards enrollment and benefits to enhance guest loyalty.
• Collaboration with Housekeeping and Other Departments:
  • Partner with Housekeeping and related departments to meet guest expectations.
  • Address special requests promptly and efficiently.
• Financial Transactions and Responsibility:
  • Post correct charges and credits to guest accounts.
  • Collect payments, handle cash and credit transactions, and maintain accurate cash balances following property procedures.
• Key Control and Security:
  • Issue room keys securely.
  • Prioritize guest security, privacy, and confidentiality throughout their stay.

THE IDEAL CANDIDATE:

• Education:
  • High School Diploma or GED: A basic educational qualification is essential.
• Experience:
  • Minimum 6 Months of Cash Handling Experience: Proficiency in handling financial transactions is essential.
  • 1 Year of Guest Service Experience: Prior experience in customer service roles is valuable.
• Software Proficiency:
  • Experience with Opera Software: Familiarity with Opera, a popular property management system used in the hospitality industry, is advantageous.
• Language Skills:
  • Bilingual: Proficiency in at least two languages (in addition to English) is highly desirable. This skill facilitates effective communication with diverse guests.

 THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!