Front Desk Agent | Rose Wood

February 13, 2024

Job Description

Main Responsibilities
  • Perform a seamless arrival process, collecting & confirming pertinent guest information and ensuring all requests and inquiries are promptly addressed.
  • Perform a faultless departure process, settling final accounts, offering your personal assistance on future reservations, taking immediate ownership of any concerns and leaving a final impression that instills within the guest an eagerness to return.
  • Communicate pertinent guest information and requests to the appropriate department for immediate action.
  • Act as a knowledgeable hotel ambassador, responding to guest inquiries with ease & finesse.
  • Maintain complete knowledge of all aspects of the hotel, including, however not limited to, features and services provided and their hours of operation, room types, layout and location, as well as daily group/VIP activities.
  • Obtain an assigned cash bank daily and maintain constant accuracy of contracted monies, keeping cash bank secured at all times.
  • Immediately take ownership of all guest issues as they arise, documenting and following through to their full resolution.
  • Play a supporting role in accepting reservations inquiries during periods of high volume in the Reservations Department.
  • Perform additional duties, as assigned.


  • Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
  • Must be self-directed, motivated, and demonstrate exceptional customer service, interpersonal and problem-solving skills.
  • Excellent ability to communicate clearly, concisely, and openly in all interactions (verbal and written).
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
  • Demonstrated ability to work with maximum accuracy, efficiency and attention to detail.
  • Proficiency in Microsoft Office, Opera Property Management System, GoConcierge.
  • Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, evenings and holidays.
  • Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
  • Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.