Front Desk Agent | Accor

Job Description

Novotel Banjarmasin Airport has 196 Rooms and 1 Ballroom and 5 Function Rooms.

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Handle guest requests, questions and concerns effectively and promptly
• Upholds the highest standard of internal and external customer service at all times

• Proficient in the English Language (verbal & written), second language is an asset
• Must be able to handle multiple tasks in a dynamic, fast-paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities