Franchise Performance Support Manager | Holiday Inn Express
Job Description
Key Accountabilities
- One point of contact for Franchise Holiday Inn Express hotels Owners and General Managers
- Managing great partnerships & relationships with Owners and hotel GMs to optimize the value of IHG brands and services, and to ensure compliance with quality and operational standards
- Responsible in achieving overall Franchise Holiday Inn Express hotels Winning Metrics and RevPar in Greater China within the assigned portfolios of hotels
- Drive hotel performance through providing support and guidance to hotel General Manager and/or Owner
Key Skills & Experiences
Education
- Bachelor’s degree or equivalent in Business Management / Hotel Management
Experience
- Previous corporate based hospitality roles (preferable)
- At least 5 years in hotel operations management experience. Preferably with prior experience in managing a cross-brand portfolio of hotels
- China work experience and fluency in Chinese required
- In-depth knowledge of operations to include quality, hotel operations, and marketing/sales principles
Technical Skills and Knowledge
- Excellent leadership capabilities
- Effective communication and presentation skills
- Excellent interpersonal skills to build relationships across key stakeholders
- Excellent problem solving, organizational skills & strong influencing and negotiating skills to deal effectively with different owners with balancing against IHG objectives
- Technology savvy with excellent administration ability
Key Accountabilities
- One point of contact for Franchise Holiday Inn Express hotels Owners and General Managers
- Managing great partnerships & relationships with Owners and hotel GMs to optimize the value of IHG brands and services, and to ensure compliance with quality and operational standards
- Responsible in achieving overall Franchise Holiday Inn Express hotels Winning Metrics and RevPar in Greater China within the assigned portfolios of hotels
- Drive hotel performance through providing support and guidance to hotel General Manager and/or Owner
Key Skills & Experiences
Education
- Bachelor’s degree or equivalent in Business Management / Hotel Management
Experience
- Previous corporate based hospitality roles (preferable)
- At least 5 years in hotel operations management experience. Preferably with prior experience in managing a cross-brand portfolio of hotels
- China work experience and fluency in Chinese required
- In-depth knowledge of operations to include quality, hotel operations, and marketing/sales principles
Technical Skills and Knowledge
- Excellent leadership capabilities
- Effective communication and presentation skills
- Excellent interpersonal skills to build relationships across key stakeholders
- Excellent problem solving, organizational skills & strong influencing and negotiating skills to deal effectively with different owners with balancing against IHG objectives
- Technology savvy with excellent administration ability
