Franchise Hotel – Reservations Coordinator | Holiday Inn

Seeking a committed individual to function as Reservations Manager at a bustling downtown property. Opera PMS and Reservations experience preferred but not required. Must be focused, detail-oriented, and organized. In addition to the ability to multi-task; the work load is large and diverse. Responsibilities include but are not limited to balancing inventory, creating and managing group blocks, assisting guests with reservations, taking special event deposits, addressing Guest Relations cases, and billing groups. Critical thinking and confident decision-making are needed to effectively handle guest concerns. The position works closely with our Sales, Revenue, and Guest Services teams to ensure an exceptional experience throughout the customer journey.

Job Duties & Requirements

• Reports to work in proper uniform as outlined by the hotel (nametag, drug-free button, clean, pressed uniform, etc.).
• Be personable, positive, smile, and practice 12-6-3 rules.
• Maintain a positive attitude at all times, and communicate this attitude throughout your department.
• Ensure that all reservations phones are answered promptly and courteously.
• Oversee the input of all group bookings into Opera and Concerto verify that all rates are correct, and make sure that proper inventory of rooms is held for all groups. In collaboration with sales, clear unneeded convention hold rooms on a continuous basis.
• Monitor the Concerto hurdle points and adjust them as needed, working with the GSM and Resident Manager.
• Ensure that Concerto b Sell-to-Capacity is turned on for all dates to last date in inventory. During sold-out periods, turn off Sell-to-Capacity for that day and the next day.
• Ensure that a reservations check list is completed each day turned into the Guest Services Manager.
• Take the primary responsibility for the continual training of all reservations agents.
• Ensure that inventory is balanced at least once daily.
• Report any software or hardware malfunctions in your department to Concerto, or Opera, and follow problems through until they are corrected.
• Maintain a log of advance deposit reports. Maintain a file of copies of all advance deposit checks. Maintain a log of cancellations of advance deposit reservations. Ensure that all employees in your department know how properly to post advance deposits, and to cancel advance deposit reservations.
• Complete research projects as assigned by Guest Service Manager or General Manager.
• Respond to written or faxed reservations requests and inquiries.
• Regularly monitor internet newsgroups related to travel, and respond to inquiries regarding lodging in New Orleans.
• Complete weekly “VHP” showing room rates, convention hold rooms, special restriction, and 6PM hold rooms for next 90 days. In consultation with GSM and General Manager, modify rates and restrictions as needed.
• Ensure that system remains closed to 6PM arrivals through last inventory date.
• Assist the Desk with special event rates, minimum stay, and cancellation restrictions.
• Maintain a consistent and regular attendance record.
• All other duties assigned.

Seeking a committed individual to function as Reservations Manager at a bustling downtown property. Opera PMS and Reservations experience preferred but not required. Must be focused, detail-oriented, and organized. In addition to the ability to multi-task; the work load is large and diverse. Responsibilities include but are not limited to balancing inventory, creating and managing group blocks, assisting guests with reservations, taking special event deposits, addressing Guest Relations cases, and billing groups. Critical thinking and confident decision-making are needed to effectively handle guest concerns. The position works closely with our Sales, Revenue, and Guest Services teams to ensure an exceptional experience throughout the customer journey.

Job Duties & Requirements

• Reports to work in proper uniform as outlined by the hotel (nametag, drug-free button, clean, pressed uniform, etc.).
• Be personable, positive, smile, and practice 12-6-3 rules.
• Maintain a positive attitude at all times, and communicate this attitude throughout your department.
• Ensure that all reservations phones are answered promptly and courteously.
• Oversee the input of all group bookings into Opera and Concerto verify that all rates are correct, and make sure that proper inventory of rooms is held for all groups. In collaboration with sales, clear unneeded convention hold rooms on a continuous basis.
• Monitor the Concerto hurdle points and adjust them as needed, working with the GSM and Resident Manager.
• Ensure that Concerto b Sell-to-Capacity is turned on for all dates to last date in inventory. During sold-out periods, turn off Sell-to-Capacity for that day and the next day.
• Ensure that a reservations check list is completed each day turned into the Guest Services Manager.
• Take the primary responsibility for the continual training of all reservations agents.
• Ensure that inventory is balanced at least once daily.
• Report any software or hardware malfunctions in your department to Concerto, or Opera, and follow problems through until they are corrected.
• Maintain a log of advance deposit reports. Maintain a file of copies of all advance deposit checks. Maintain a log of cancellations of advance deposit reservations. Ensure that all employees in your department know how properly to post advance deposits, and to cancel advance deposit reservations.
• Complete research projects as assigned by Guest Service Manager or General Manager.
• Respond to written or faxed reservations requests and inquiries.
• Regularly monitor internet newsgroups related to travel, and respond to inquiries regarding lodging in New Orleans.
• Complete weekly “VHP” showing room rates, convention hold rooms, special restriction, and 6PM hold rooms for next 90 days. In consultation with GSM and General Manager, modify rates and restrictions as needed.
• Ensure that system remains closed to 6PM arrivals through last inventory date.
• Assist the Desk with special event rates, minimum stay, and cancellation restrictions.
• Maintain a consistent and regular attendance record.
• All other duties assigned.