Franchise Hotel – Duty Manager | Crowne Plaza

Job Description

[aboutus]

Under the general guidance and supervision of the Front Office Manager or delegate and within the limits of established IHG policies and procedures, to maintain close contact with the hotel guests from the time of their arrival until their departure in order to ensure that they have an enjoyable stay and satisfaction of service at the hotel.

To ensure that guest service takes priority at the reception area, business centre, Club lounge at all times, and that is delivered to an exception standard. To maintain company policies and procedures and to contribute in achieving the targets set by the department. To ensure that lobby presence at all times.

Promoting the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

[daytoday]

We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions

Every day is different at IHG, but you’ll mostly be:
• Leading the way – managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring your team deliver authentic, memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being first point of contact for any critical emergency situations

[requirements]

● Minimum Diploma or equivalent, some college preferred
● 2 years’ front desk/guest service leader experience
● Must be fluent in spoken and written English
● Other languages may be preferred
● Basic mathematics skills
● Excellent communication, problem solving, reasoning and motivational skills
● Long periods of standing in the front desk areas and occasional lifting of heavy items
● Working knowledge of hotel property management systems like Opera beneficial
● Willingness to work evenings and weekends

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

[aboutus]

Under the general guidance and supervision of the Front Office Manager or delegate and within the limits of established IHG policies and procedures, to maintain close contact with the hotel guests from the time of their arrival until their departure in order to ensure that they have an enjoyable stay and satisfaction of service at the hotel.

To ensure that guest service takes priority at the reception area, business centre, Club lounge at all times, and that is delivered to an exception standard. To maintain company policies and procedures and to contribute in achieving the targets set by the department. To ensure that lobby presence at all times.

Promoting the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

[daytoday]

We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions

Every day is different at IHG, but you’ll mostly be:
• Leading the way – managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring your team deliver authentic, memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being first point of contact for any critical emergency situations

[requirements]

● Minimum Diploma or equivalent, some college preferred
● 2 years’ front desk/guest service leader experience
● Must be fluent in spoken and written English
● Other languages may be preferred
● Basic mathematics skills
● Excellent communication, problem solving, reasoning and motivational skills
● Long periods of standing in the front desk areas and occasional lifting of heavy items
● Working knowledge of hotel property management systems like Opera beneficial
● Willingness to work evenings and weekends

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.