FLOOR SUPERVISOR | The Balmoral

Job Description

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.

The Position

Are you an experienced housekeeping professional ready to bring your keen eye for detail, exceptional standards, and impressive people and administrative skills to a new role at a world-leading luxury hotel? Then we’d love to invite you to join us as Housekeeping Supervisor At Rocco Forte Hotels.

You will be responsible for the planning, organisation, and supervision of the cleanliness and maintenance of the hotel, ensuring that the highest levels of guest care and satisfaction are met. Bringing exacting standards, your duties will include making daily inspections of key areas across the hotel, from VIP rooms and check-out rooms to various public areas of the property. And you will lead by example, holding daily briefings with the housekeeping department, and training and managing your team. You will also be tasked with meeting the department’s budgetary requirements.

Your ability to maintain the highest standards of cleanliness across the hotel, and lead and motivate your team to play their part in delivering an unparalleled experience for our guests will define your success in the role. In turn, you will be given the support to develop your skills and career with us.

Ultimately, your insight, commitment, and pride in your work will make you an integral part of the Rocco Forte family.

Why join us at Rocco Forte Hotels?

At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivaled service, and most importantly, to grow in their careers. As a member of The Balmoral team, you will also enjoy a fantastic range of perks, benefits, and rewards including:

• 29 days holiday per annum
• Incentive scheme
• Occupational Pension Scheme
• Meals on Duty
• £25 per night discounted rates at Rocco Forte Hotels
• 50% discount on food and beverage
• 25% discount on Spa Treatments
• 20% discount on Health Spa products
• Learning and Development Opportunities
• Recognition & Reward Scheme
• Cycle to Work Scheme
• Local Retailer Discounts
• Employee Social Events
• Employee Assistance Programme

£29K expected package (salary plus discretionary service charge)