Fitness Supervisor | Four Season

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role

Maintain the fitness and wellness facilities and equipment including gym, pool and locker areas. Provide proper and safe operation and care for the guests following Four Seasons standards and operational procedures. Facilitate group and private fitness sessions. Supervise the overall fitness operations.

 What you will do

· Provide the proper and safe operation and care of all health club equipment including pool, Jacuzzi, Sauna, gym equipment, free weights, bicycles and ofuro areas.

· Provide information and assistance to hotel guests as requested, give them an orientation, have them register and is familiar with all hotel services and hours of operation.

· Ensure the Jacuzzi, pool and Ofuro areas meet the Board of Health requirements through cleaning and chemical treatments.

· Monitor water quality and report any unacceptable variance.

· Work closely with the Engineering department to administer preventive maintenance procedures and to limit equipment down time by ensuring proper use and care.

· Report equipment malfunctions promptly and accurately.

· Ensure safety procedures are followed and notifying Security of any accident or injury.

· Issue, stock and order towels, robes, swimsuits, toiletries, juices, fruits and other items or amenities needed in the area to provide guests with a level of service in keeping with Four Seasons standards.

· Work closely with Housekeeping to keep the area meticulously clean and fresh.

· Supplement heavy cleaning performed by Housekeeping by touching up sinks, counters, floors and other areas as necessary.

· Handle lost and found items, locker keys and keep them inventoried.

· To provide a friendly and professional service that exceeds guests’ expectations.

· To ensure the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety are executed.

· To comply with local legislation as required.

· To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

· Develop all operation manuals for department and implement training programs to ensure the growth of the department.

· Assist Spa Director in giving guidelines, direction and monitoring for the development and effectiveness of wellness programs, membership events, group events and general services.

· Assist the Spa Director in tracking and developing statistical reporting in fitness sector.

· Perform any additional duties as assigned by the Director of Spa.

· Facilitate group and private fitness sessions for guests

What you bring

EDUCATION: High School education or equivalent experience. Relevant fitness qualifications.

EXPERIENCE: Preferred two year experience in hospitality industry or related position with Four Seasons or other organizations

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resorts
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

Schedule & Hours:

Full-time position

Require a flexible schedule in order to accomplish all major responsibilities and task