F&B Service Expert (Waiter) | Westin Hotels & Resorts
Job Description
Job Number 24070303
Job Category Food and Beverage & Culinary
Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Function
Join our amazing team and create and deliver unforgettable and memorable Guest Experiences. We are recruiting for Professional, Guest Centric, vibrant and enthusiastic individual with a positive attitude. Reporting to the Food and Beverage manager, the successful incumbent will be responsible to serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Complete opening and closing duties. Present physical and accurate check to guest and process payment.
Required Experience & Qualifications
- 2 years’ relevant experience in a similar position within a 5-star hotel environment
- Professional and pleasant disposition
- People centric with a strong focus on the Guest Experience Team orientated.
- Well-groomed appearance as per company standards at all times
- Friendly Disposition
- Good communication and interpersonal skills with staff and guests
- Familiar with Cape Town surrounding Area.
- Ability to work within a pressurized environment.
- Attention to detail pertaining to area responsibility.
- Required to work rostered shifts and irregular hours as per operational requirements
- Flexible working hours as well as available to work weekends, public holidays, opening and closing shifts when rostered as per operational requirements.
Key Responsibilities
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
- Address guests’ service needs in a professional, positive, and timely manner.
- Present physical and accurate check to guest and process payment.
- Thank guests with genuine appreciation and provide a fond farewell.
- Maintain cleanliness and condition of work areas, tables, and other tools, following all set-up guidelines.
- Assist other employees to ensure proper coverage and prompt guest service.
- Ability to stand and walk for an extended period of time while accommodating guests effectively and politely.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Record transaction in MICROS system at time of order.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
