F&B Restaurant Reservations Agent / F&B レストラン予約エージェント | Four Season

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city’s vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo’s hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter – listed on Asia’s 50 Best Restaurants and The World’s 50 Best Restaurants – is the epitome of fine French dining yet regionally-inspired.

業務内容

2021年7月に開業して以来、わずか1年半の間に「ミシュランガイド東京2023」にてミシュラン２つ星を獲得いたしましたファインダイニング「SÉZANNE（セザン）」、及び2021年６月オープンのビストロ「Maison Marunouchi （メゾン マルノウチ）」での受付やご案内、電話やインターネットでの予約や問い合わせの対応。全57室というスモールラグジュアリーホテルで、他のホテルが真似できないパーソナルなサービスを提供しています。また、世界中からお越しになるお客様のご要望に対し、フレキシブルなサービスを提供します。これまでの経験を生かしたいという方、またフォーシーズンズでもっと学びたいという方、ご応募お待ちしています。

レストラン紹介

総料理長のダニエル・カルバートによる大胆にして繊細、軽やかなフランス料理をお楽しみいただけるのが「SÉZANNE (セザン)」。2021年7月に開業して以来、「ミシュランガイド東京2022」にてSÉZANNEが1つ星、翌年には2つ星を獲得。また2024年3月には「Asia’s Best Restaurant 2023」にて1位の栄誉を受けました。香港を代表する建築家アンドレ・フーによるラグジュアリーかつリラックス感に満ちた空間で、洗練されたサービスとともに特別なひとときをお過ごしいただけます。
「MAISON MARUNOUCHI (メゾン マルノウチ)」は、「セカンドハウス」にいるかのような、暖かく親しみに満ちた雰囲気のフレンチビストロです。活気に満ちた東京駅の眺めを背景に、人気のアフタヌーンティーはもちろん、朝食からナイトキャップまで、多彩なメニューをご堪能いただけます。

Basic Function:

• Hostess position in the food and beverage service

Role and Responsibilities

• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
• Set up host/hostess stand, review guest reservation book, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
• Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
• Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers, Lives the golden rule.

Departmental

• Ensures the host desk is ready with required equipment.
• Takes responsibility of maintaining the guest profile, contact details and their preferences
• Is familiar with beverage and food menu.
• Provides genuine hospitality and recognition.
• Engage in guest interaction in a sensitive and appropriate manner; anticipates guest needs and takes ownership of guest simple requests.

Specific responsibilities and task

General

• Adheres to the hotel’s code of conduct and grooming standards.
• Actively participates in briefing and meetings.
• Maintains a clean and orderly work area and promotes a safe working environment.

Departmental

• Should have the complete details of guests dinning in the restaurant like resident or walk in, celebrating any occasion, etc
• Should have a proper floor plan with awareness of tables available.
• Should ensure to have the tables ready as per the reservation of the day.
• Should inform the server about the dietary restrictions if known during the time of reservation.
• Bid farewell the guests while they are leaving.

Appropriate manual/policy and procedure:

• Four seasons service culture standards.
• Four seasons core standards.

Skills

1.Confidential, privacy and proprietary data statement.

2.Policy against harassment.

3.Electronic system policy.

4.Ability to speak, read and write Japanese.

Experience:                                                          

• Has to have6-12 months of relevant experience in a 5-star hotel/resort.
• Possesses excellent English, Japanese and psychometric abilities.
• Possesses guest recognition skills and personal flair.
• Basic knowledge in food and beverage