F&B Reservations Agent | Rose Wood

December 12, 2023

Job Description

Essential Duties and Responsibilities

  • Responsible for taking telephone reservations and answering written inquiries for our restaurants
  • Maintain an accurate and logical filing system for correspondence, relating to bookings and enquiries
  • Handle reservations requests according to established procedures
  • Measure and analyze booking trends, pickup, no show and source of business for restaurants
  • Assist F&B Reservations Manager in ensuring all correspondences for reservations are replied promptly, correctly and professionally


  • Minimum 1 years’ relevant working experience in similar positon or in similar capacity
  • Have a Telephone Operator experience is a plus
  • Form 5 or Higher Diploma in Hospitality or Tourism management is an advantage
  • Excellent telephone manner and good communications skills
  • Proficiency in English, Putonghua and Cantonese is essential