F&B Attendant – voco Dubai | VOCO Hotels

Job Description

At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our family of hotels are connected by their own sense of style and individual character and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting. 

At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

Your day to day

• To ensure that SOP Basic standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To take a hands-on approach in the operation of the outlet.
• To ensure that the par stocks and FIFO system for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
• To assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.
• To attend daily briefings with the hosts on preparation, service and menu.
• To liaise with the supporting departments on daily operation and quality.
• To establish a rapport with guests maintaining good relationships.
• To report “lost and found” items.
• To ensure that the outlet is kept clean and organized, both at the front as well as the back of the house.
• To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.
• To issue repair and maintenance job orders to ensure proper maintenance of the outlet.
• To ensure that all associates provide courteous and professional service at all times.
• To assist in the team building of an efficient team of associates by taking an active interest in their welfare, safety and development.
• To carry out any other reasonable duties and responsibilities as assigned.
• To report for duty punctually wearing the correct uniform and Mascots pin at all times.
• To provide courteous and professional service at all times.
• To have a complete understanding of and adhere to the Hotel’s Policy relating to Fire, Hygiene, Health and Safety.
• To maintain a high standard of personal appearance and hygiene at all times.
• To have a complete understanding of the hotel’s associate handbook and adhere to the regulation contained within.
• To attend all training sessions/ programs that are requested by the Hotel’s Management.
• Serve food and beverage to guests according to prescribed service standards and procedures with emphasis on speed accuracy.
• To ensure cleans and maintain equipment, tools, fixtures, service area in the station assigned.
• To ensure cleans and re-stocks service station.
• To be knowledgeable of all the equipment in the outlet, the proper handling and usage.
• Performs any other duties assigned by the immediate superior, which leads to guest satisfaction and profit for the hotel.
• Assist the Captain in the monthly and daily operating equipment inventory.
• Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the superior.
• Attends pre-meal briefing and de-briefing daily and monthly F&B host Meeting.
• Attends all meetings and training sessions organized by the Hotel Management for the host.

What we need from you

At voco® Dubai, we look for hosts who are Reliably different and contribute in the success of   bringing our brand to life!

• High School Diploma or equivalent. Experience may be preferred, especially if serving beverages in a fine dining establishment.
• Ability to walk, stand, and carry heavy trays. 
• A friendly, attentive attitude and excellent English Knowledge of beverages and food. 
• A passion for providing customers with high-quality service. 
• Willingness to work at peak hours, which may include evenings, holidays, and weekends.

What we offer

We’ll reward all your hard work with a great salary and benefits – in addition to career development, employee room discounts and great work culture. 

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us. 

Reliably Different – Welcome to voco® Hotels, IHG’s new upscale brand. We call our Hotels voco® – It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco® is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco® Dubai Whatever we’re up to, at every instance, there are brand values and service behaviours that guide us… Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco® Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. 

Our new family of hotels is connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world’s first voco® hotel opened in November 2018 in Gold Coast, Australia and the first voco® Hotel across IMEA is voco® Dubai. voco® Dubai is a location like no other with a premium ambience in the heart of Dubai and laid back yet attentive service from the friendly hosts. It’s location on the vibrant Shiekh Zayed Road is also connecting it to many daytime and night delights of the city from shopping, dining and entertainment experiences.

At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our family of hotels are connected by their own sense of style and individual character and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting. 

At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

Your day to day

• To ensure that SOP Basic standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To take a hands-on approach in the operation of the outlet.
• To ensure that the par stocks and FIFO system for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
• To assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.
• To attend daily briefings with the hosts on preparation, service and menu.
• To liaise with the supporting departments on daily operation and quality.
• To establish a rapport with guests maintaining good relationships.
• To report “lost and found” items.
• To ensure that the outlet is kept clean and organized, both at the front as well as the back of the house.
• To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.
• To issue repair and maintenance job orders to ensure proper maintenance of the outlet.
• To ensure that all associates provide courteous and professional service at all times.
• To assist in the team building of an efficient team of associates by taking an active interest in their welfare, safety and development.
• To carry out any other reasonable duties and responsibilities as assigned.
• To report for duty punctually wearing the correct uniform and Mascots pin at all times.
• To provide courteous and professional service at all times.
• To have a complete understanding of and adhere to the Hotel’s Policy relating to Fire, Hygiene, Health and Safety.
• To maintain a high standard of personal appearance and hygiene at all times.
• To have a complete understanding of the hotel’s associate handbook and adhere to the regulation contained within.
• To attend all training sessions/ programs that are requested by the Hotel’s Management.
• Serve food and beverage to guests according to prescribed service standards and procedures with emphasis on speed accuracy.
• To ensure cleans and maintain equipment, tools, fixtures, service area in the station assigned.
• To ensure cleans and re-stocks service station.
• To be knowledgeable of all the equipment in the outlet, the proper handling and usage.
• Performs any other duties assigned by the immediate superior, which leads to guest satisfaction and profit for the hotel.
• Assist the Captain in the monthly and daily operating equipment inventory.
• Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the superior.
• Attends pre-meal briefing and de-briefing daily and monthly F&B host Meeting.
• Attends all meetings and training sessions organized by the Hotel Management for the host.

What we need from you

At voco® Dubai, we look for hosts who are Reliably different and contribute in the success of   bringing our brand to life!

• High School Diploma or equivalent. Experience may be preferred, especially if serving beverages in a fine dining establishment.
• Ability to walk, stand, and carry heavy trays. 
• A friendly, attentive attitude and excellent English Knowledge of beverages and food. 
• A passion for providing customers with high-quality service. 
• Willingness to work at peak hours, which may include evenings, holidays, and weekends.

What we offer

We’ll reward all your hard work with a great salary and benefits – in addition to career development, employee room discounts and great work culture. 

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us. 

Reliably Different – Welcome to voco® Hotels, IHG’s new upscale brand. We call our Hotels voco® – It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco® is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco® Dubai Whatever we’re up to, at every instance, there are brand values and service behaviours that guide us… Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco® Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. 

Our new family of hotels is connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world’s first voco® hotel opened in November 2018 in Gold Coast, Australia and the first voco® Hotel across IMEA is voco® Dubai. voco® Dubai is a location like no other with a premium ambience in the heart of Dubai and laid back yet attentive service from the friendly hosts. It’s location on the vibrant Shiekh Zayed Road is also connecting it to many daytime and night delights of the city from shopping, dining and entertainment experiences.