Executive Host- THE ROW Casino (Reno) | Caesers

Information Technology
Reno, Texas, United States
April 20, 2024
Full Time

Job Description

JOB SUMMARY

The Executive Host is responsible for providing quality customer service, guest satisfaction, and increasing rated play and loyalty of casino patrons.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Delegate authority, and assign responsibilities and work schedules to department staff.
  • Provides direct leadership to Casino Hosts.
  • Communicates directly with guests regarding upcoming promotions and special events.
  • Provides personalized guest service through direct interactions with guests through various methods of communication.
  • Evaluates guests’ play for purposes of issuing comps.
  • Manages development, planning, communicating, and implementing player special events.
  • Develops and manages the departmental budget, including capital expenditures.
  • Monitors staffing levels to ensure budgetary compliance.
  • Oversees interviewing, hiring, training and evaluating department staff.
  • Maintains strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
  • Prepares and delivers reports as needed.
  • Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

  • A Bachelor’s degree in a business-related field, 5+ years of experience in the sales or marketing field, or the equivalent combination of education and experience is preferred.
  • Gaming industry experience is required.
  • High-level public relations and customer service skills are necessary.
  • Excellent written and verbal communications skills are required.
  • Must be able to work any necessary hours, including late nights, weekends, and holidays.
  • Read, write, and understand complex instructions and reports.
  • Communicate effectively with all casino guests, casino departments, and fellow team members.
  • Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Ability to stand, sit and walk for long periods of time.
  • Work environment may include smoke and variable temperature, lighting and noise levels.
  • Must possess excellent communications and guest service skills.
  • Must be able to work flexible hours, including late nights, weekends, holidays, and overtime.
  • Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.

Ability to obtain a valid state gaming license.

Location

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