Executive Floor Agent – Nhân viên Lễ tân tầng cao cấp | Accor

Job Description

Job Description

• Work closely with the Restaurant and Kitchen departments to prepare food and drinks for the Executive Floor dining room. Make sure food is always ready before serving time every day.
• Receive meeting booking information from Executive Floor guests and arrange for guest accordingly.
• Be responsible for all issue funds, foreign currencies and all collections; in short, for all monies which are handled by a cashier during the shift of a day
• Check, receive and handover the accuracy of the cash float, guest VAT invoice, miscellaneous vouchers…. To sign for it in the control book and fully responsible for it during the shift.
• Ensure daily posting of F&B bills, telephone bills, business center bills, etc. are posted into the Front Office computer system.
• Register guests promptly ensuring that they are provided with all the necessary information.
• Assigns rooms for arriving guests. Special attention is given to Accor Members, VIP guests, repeat guest with special request.
• Ensure all check out guest folio and account’s copies are accompanied by supporting documents, bills, invoices, etc.
• Ensure that all Executive guest information and billing instructions received from reception/reservation are completed.
• Exchange foreign currency for inhouse Executive guests, while safeguarding against counterfeit money. To guard against any fraudulent exchange of currency.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the Management of the Hotel

Work Experience

• Diploma in Tourism/Hospitality Management
• Minimum 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Must be well-presented and professionally groomed at all times

Benefits

• Take 2 days off/week
• 100% social insurance payment based on salary from the first day of work
• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities