Executive Assistant to Managing Director | Rose Wood

January 23, 2024

Job Description

We are currently looking for an Executive Assistant to the Managing Director to join our team at Rosewood London. Our Executive Assistant is appointed to provide full support to the Managing Director and Executive Office to ensure effective and efficient co-ordination of all matters falling within the MD’s area of responsibilities to maximise the available working hours whilst meeting the needs of all stakeholders. This role primarily works Monday to Friday during office hours based onsite.

Key expectations of this role are
  • Manage the diary and appointments of the Managing Director.
  • Draft emails and memorandums on behalf of the Managing Director.
  • Accurately track the expenses of the Managing Director and collate in a monthly report according to company policy.
  • Run errands on behalf of the Managing Director, and ensure the Executive Office is well stocked with stationary and all other necessary supplies.
  • Proof reading and preparing documents on behalf of the Managing Director.
  • Regularly checking and updating the key contacts for the Managing Director.
  • Book and coordinate the travel of the Managing Director.
  • Book and coordinate the travel of other associates on business.
  • Manage the Executive Office reservation channel ensuring that all guests are correctly booked in, preferences are highlighted to the relevant departments and that any pre-arrival correspondence is handled professionally and with flair.
  • Reviewing and following up initially with any guest complaints made to the Managing Director or Hotel Manager, drafting correspondence when required.
  • Collaborate with the Reservation and Butler team on bookings for Rosewood Senior Management, Rosewood Ownership and the Rosewood Reserve programme.
  • Collaborate with the Executive Offices and Corporate Offices globally on any matters requiring attention.
  • Collaborate with the Executive Offices of other 5 star hotels in London (W1 Club) on any matters requiring attention.
  • Have an awareness of arriving and departing VIP and SAG guests and subsequently inform the Managing Director.
  • Support the Executive Committee by booking meeting rooms, taking minutes when required and attending the Associate Loop Meeting.
  • Oversee the issuing of gift certificates on behalf of the Executive Office.
  • Having an understanding of daily hotel operations to brief the Managing Director when required.
  • Paying exceptional attention to detail by not comprising on quality standards.
  • Being fully proficient in using the English language with excellent grammar and spelling.
  • Being highly organised and proactive in managing your tasks.
  • Communications skills that allow for confident communication with influencing stakeholders.
  • Having good knowledge of a luxury hotel operation.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

  • 31 days paid holidays per annum including Bank Holidays 
  • Company pension scheme and life assurance
  • 12 complimentary room nights and F&B discount worldwide
  • Career development opportunities
  • Free meals on duty
  • Season ticket loan