Executive Asian Host- The ROW (Reno) | Caesers

Job Description

JOB SUMMARY:

Promoting and creating an exciting environment on the casino floor by generating new potential Asian gaming guests through marketing strategies and guest referrals.  Works closely with all departments to ensure positive guest entertainment experience. The Executive Asian Casino Host will work with Player Development, VIP, Caesars Rewards, Special Events, Charter and Hotel operations.   

EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.)

• Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs
• Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques
• Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team
• Works to utilize transportation resources, including 30-seat jet, corporate jet, direct mail to actively recruit VIP players
• Significant amount of time customer facing; participating in special events and social functions
• Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements
• Coordination as needed with VIP Concierge team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery
• Establishes, coordinates, and leads both on and off-property VIP events
• Handles difficult guests and situations in a calm, professional and prudent manner
• Fully empowered with comping authority
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty
• Responds to and consistently meets the needs of internal clients
• Supports and cultivates new ideas and methods to deliver business solutions
• Identifies ways to increase efficiencies or improve product or service
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business
• Keeps track of existing products/services and/or progress on new initiatives
• Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events
• Develops skills to handle increasingly complex matters
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy
• Politely gives consistent, timely and accurate information and finds answer when unsure
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner

PERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: 

• Ability to maintain strict confidentiality relative to financial data and casino policies. 
• Quarterly review of benchmarks and measureable objectives. 
• Management abilities demonstrated in Player Development department, promotions and special events.  Ability to work variable shifts and locations on and off property. 
• Public relations and customer service skills. 
• Maintaining interpersonal working relationships amongst all personnel.
• Oral and written communication skills, including the ability to effectively communicate to large groups of people. 
• Ability and willingness to assume overall responsibility relative to the guidelines provided. 
• Management of performance goals through SMART program and other measurable objectives
• Effective relationships with Host Team, VIP Operations, Caesars Rewards and Player Development. 
• Accuracy in completing assigned duties, paperwork, and reports in a timely manner. 

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to analyze and interpret departmental needs and results. 
• While performing the duties of this job, the employee is required to stand; walk, handle to reach objects, reach with hands and arms; talk, and hear. 
• The employee must occasionally lift and/or move up to 35 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 
• Individual must be able to meet the attendance guidelines for the needs of the position. 
• Position holder must be able to work days, evenings, weekends, holidays, split shifts, and overtime as determined by business demands, special events, promotions, and department needs. 
• Required to respond to concerns and complaints of internal and external guests. 
• Must be continuously proactive in ensuring the highest level of customer satisfaction through Family Style Service. 

EDUCATION PREFERRED:

• Bachelor’s Degree in Marketing or Business preferred. 
• Communications, Hospitality or related field or equivalent experience and one year of supervisory/management experience. 
• Familiar with casino special events and promotions. 
• Individual must be able to speak, read and write in English with the ability to communicate clearly and effectively to internal and external guests.  Bi-lingual capabilities desired. 
• Ability to read, to read, interpret and analyze information, instructions and financial data. 
• Ability to respond to common inquiries or complaints from guests, team members, or regulatory agencies. 
• Ability to logically and independently plan, organize, and bring tasks to completion. 
• Possess and display excellent analytical, problem-solving, critical thinking and decision-making skills with ability to apply common sense to resolve problems involving variables. 

WORKING ENVIRONMENT AND CONDITIONS 

• Primary location on the Casino Floor. 
• This individual is required to work in the casino environment subjecting him/her to cigarette smoke, bright lights, and high noise level. 

Equipment AND TOOLS 

• Computer, cell phone, SMART programming, LMS Hotel Program. 

NOTE:  This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position.  This position will be required to perform any other job-related duties as assigned by Department Management.

The above statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. 

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.