EVS Supervisor (FT) (Horseshoe Tunica) | Caesers

Job Description

JOB SUMMARY:

Assist in the day-to-day supervision to achieve customer satisfaction and quality service while assuring compliance with policies and Standard operating Procedures. Conducts inspections for cleanliness and uphold standards of daily staff of 30+ employees effectively. The EVS Supervisor is responsible for overseeing the cleanliness and appearance of casino public areas and public restrooms.

ESSENTIAL JOB FUNCTIONS:  

  • Provide direction and development for support staff and team members, resulting in strong, self-managed teams.
  • Participate in the interview and hiring process, also ensuring new hires receive proper training and guidance. 
  • Evaluate performances and provide routine feedback.
  • Assist in supervising property cleanliness throughout public areas, especially the casino floor, hotel, and restroom areas. 
  • Ensure daily maintenance procedures and results adhere to company and regulatory standards. 
  • Create a safe and productive work environment, where team members willingly strive to do their best. 
  • Understand the budget process and inventory supply and control.
  • Meet the attendance guidelines of the role, participate in occasional meetings and training sessions, and collaborate with other department leaders on how to enhance current procedures.

EDUCATION and/or EXPERIENCE:

  • High school diploma or General Education Degree (GED)
  • Minimum one (1) year supervisory experience in housekeeping or environmental services.

OTHER MINIMUM QUALIFICATIONS:  

  • Working knowledge of chemical and cleaning supplies, as well as proper techniques and safety procedures (ie. MSDS, OSHA)
  • Ability to direct oneself and complete duties without supervision. 
  • Effective and persuasive English communication skills, both verbal and written, in a professional manner.  
  • Ability to understand and create written and financial reports. 
  • Excellent interpersonal, customer service, team building, and problem-solving skills required.
  • Computer and software proficiency highly preferred.  
  • Bilingual abilities helpful.  
  • Ability to cooperate and work well in a team environment.
  • Must present a well-groomed appearance.
  • Must be able to perform the physical duties of line employees in emergencies. 

LANGUAGE SKILLS:

  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 
  • Must be able to respond to visual and aural cues.

REASONING ABILITY:

  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.
  • Must be able to respond to visual and aural cues. 
  • Must be able to respond calmly and make rational resolutions when handling guest and employee conflicts. 

PHYSICAL DEMANDS:

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

  • Must be able to maneuver to all areas of the Casino, hotel and public areas.
  • Must be able to lift up to 50 pounds
  • Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
  • Must be able to stand for the majority of assigned shift.
  • Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers.
  • Must be able to tolerate areas containing secondhand smoke.

The above statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

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