Esthetician | Rose Wood

Job Description

OVERVIEW/BASIC FUNCTION

Responsible for providing professional skin care services. The Esthetician will consult with clients to assess their requirements, make informed recommendations and explain services, assist them with selecting appropriate treatments, and ensure their care and satisfaction.

Essential Duties & Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• To know all the safety and fire procedures
• To provide always a courteous, professional, efficient service and an incomparable service.
• To have a complete knowledge of its work as well as the ability to carry out each one of the functions and tasks listed in this job description.
• To have a complete knowledge of all the departmental policies, procedures on watch and standards.
• To make sure that the standards stay daily at the maximum level.
• To inspect the area of treatments at the beginning of each turn and after each treatment, being made sure that this area is up to standards; making sure that it counts on all necessary products, amenities for the guest, towels, and others.
• To maintain a clean, disinfected and organized work area at all times.
• To verify and to fill up the area of amenities of spa at the beginning, during and at the end of its turn.
• Clean room between clients and set up the area for the next client, in accordance with spa standard set-up requirements.
• Ensure that all members receive the Spa customer experience.
• Maintain inventory products.
• Schedule guest appointments and fill in client history record for each client treated.
• Verify medical releases from guests with applicable medical conditions.
• Conduct appointments according to guest’s comfort, desire and wellness goals. Follow service protocol.
• Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
• Sanitize implements.
• To verify the condition of the facilities and the equipment of the Spa, and to report any damage immediately to the Spa Director
• To execute the standards of the Spa in the arrangement of the decoration and distribution of amenities.
• Undertake all the necessary preparations for the service to assure that all the necessary material for the treatment ready and is prepared.
• To offer a warm welcome to the guest, to accompany them to the asked for area, to assure the guest flow and the services within the Spa.
• Anticipate the necessities of the guest, respond precise and respect the guest’s privacy at any time, all along maintain a positive relationship with the guest.
• Offer a customized service to the guest.
• Perform a professional service of nails, treatments of hands and feet, as well as technical of massage.
• Explain to the guest the benefits and the procedures of the treatments, thanks to a thorough knowledge of the product and its active ingredients.
• Apply products of the treatment in agreement with the measures and in the established time.
• Product recommendation and explanation of advantages and ingredients.
• To offer proper home care solution.
• Retail additional spa products
• Keep the inventory count of products located in the prep room and the work areas.
• Respects the privacy of the guest at all times.
• Attends the meetings if it is required.
• To maintain calm and courteous attitude at all times.
• To be familiarized with the policies and procedures of the hotel and the Spa.
• To handle cleaning materials in accordance with the department’s safety rules and use in accordance with manufacturer’s instructions.
• Assist all other staff at times of need.
• To attend all departmental and general staff meetings.
• Maintain a positive attitude toward guests, co-workers, subordinates, and Director of Spa & Wellness. Do not engage in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group.
• Keep an open and flexible attitude; be willing to change.
• All other duties as required.

Other Standard Responsibilities

• Complies with the company policies.
• Works within all pre-set budgetary limits
• Takes on other tasks in addition to the ones stated, in a reasonable framework.
• Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
• Is always a “brand ambassador” and ensures brand integrity and clarity are always maintained.
• Models the company’s culture, vision, mission, and core values at all times

Qualifications

• High school diploma. Diploma or degree in a related field.
• Licenses & Certifications: Cosmetology

Experience Minimum 2 years’ experience as a Esthetician in a luxury spa or salon environment, preferably within a luxury hotel.

Required Skills

General Skills

Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills

• Good knowledge of wellness, spa and fitness industry
• Communication across departments efficiently
• Goal driven personality
• Ability to handle guest inquiry and complaint
• Ability to establish meaningful relationships with guests and members
• Hands on and results driven
• Costumer-first mentally, an understanding of luxury brands, commercial
• Creative and proactive, thinking differently and developing new ways of working
• Perform job functions with attention to detail, speed and accuracy
• Prioritize, organize and follow up
• Be a clear thinker, remaining calm and resolving problems using good judgment
• Follow directions thoroughly
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Knowledge of TAC or SpaSoft is an asset.

Language Required to speak, read and write English. Additional language is an asset

Physical Requirements

Must be able to exert physical effort in transporting 5-20 pounds. Must be able to endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.