Engineering – M3 – Kona Village | Rose Wood

Job Description

Responsible for maintaining the general condition of the property with regards to all aspects of basic electrical, carpentry, plumbing, mechanical and painting work.  Complete maintenance request work orders from all guest and departments on a timely basis.  Participate in the preventive maintenance program for all building equipment and rooms.  Complete other special projects assigned periodically by the Engineering Supervisor/ Manager.


Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

Ensure that standards are maintained at a superior level on a daily basis.

Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintain positive guest relations at all times. (Dress Code & Personal Hygiene)

Resolve guest complaints, ensuring guest satisfaction.

Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Receive daily work assignments from  Engineer Supervisor/ Manager and review priorities and special projects.

Organize materials, tools and equipment to perform daily assignments.

Maintain timelines and work schedule in accordance with the preventive maintenance program.

Check work orders and night report for any problems; make rounds checking these problem areas and note any information needed or safety concerns in the hotel. Proficient knowledge of engineering systems Knowcross, Distech & SynergyMMS

Schedule work in accordance with preventive maintenance program in rooms.

Perform basic electrical, plumbing, carpentry, painting and preventive maintenance work orders. Replace filters on HVAC.

Perform general maintenance to guestrooms and public areas.

Assist electrician, carpenter, plumber and painter in all phases of repair work.

Assist other engineering personnel as instructed by supervisor in regards to routine and preventive maintenance.

Maintain cleanliness and organization of the work area which includes inventories, requisition (receipt and storage), trash removal and clean up

Collect, prioritize and coordinate completion of such work orders received from hotel departments; ensure scheduled completion of the following:
  • Replace light switches, wall plug receptacles, fluorescent light ballast and light
  • Reset circuit breakers. Use test equipment; ohmmeter, voltage tester, amp probe.
  • Replace electrical solenoid valve and small motors
  • Unplug sinks, toilets, garbage disposals and drain lines
  • Replace valves, gate, globe, ball, solenoid valves
  • Replace washer, gaskets, vacuum breakers, toilet and sink.
  • Replace drywall, finish and paint.
  • Repair to furniture and carpet as necessary.

Maintain the proper use, cleaning, maintenance and storage of all tools.

Take daily readings on Utility, Boilers, Chillers and Pool / Spa chemicals.

Handle chemicals for designated uses/surfaces.

Ensure security of any assigned keys.

All other duties as required.


Experience: Minimum two years’ experience as a general building maintenance technician for a multi-unit residential facility; prior hotel/resort experience preferred.

Education: High school diploma.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Basic working knowledge of Building maintenance, electrical, plumbing and HVAC equipment.; knowledge of proper chemical handling and disposal; drywall install, finish and paint, working knowledge of health codes, blue prints and wiring schematics, power and hand tools, meters, etc. as it relates to the technical trades; experience in InComm, General maintenance, ability to interpret manufacturer’s literature for installation, preparation, use and upkeep of various materials and products used throughout the property, be well organized and follow instructions, focus attention on details, operate high reach lifts, prioritize tasks and comply with deadlines for work assignments,