DO Front Service | Rose Wood

January 30, 2024

Job Description

Begin your Rosewood Journey
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. To begin in April 2024, Rosewood Amsterdam is currently seeking a motivated and dynamic Director of Front Services who is a well-rounded and seasoned individual to be part of our team.
We are currently recruiting for a Director of Front Services. This role works with managers and associates within the front desk, concierge, bell/door attendants to successfully execute all required operations. The Director of Front Services strives to continually improve guest and associate satisfaction and maximize the financial performance of the department.
Key Responsibilities
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Assists the Director to develops specific goals and plans to prioritize, organize, and accomplish work.
  • Develops Assistant Front Office Managers through defined Key Performance Objectives and established Personal Develop Plans
  • Ability to interact with various departments to ensure all guest requests are completed
  • Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Assistant Front Office Managers, Night Manager, Front Desk staff, Bell/Door/Elevator staff, and Concierge.
  • Supports the Director on conducting department meetings and continually communicates a clear and consistent message regarding the Front Office and hotel goals to produce desired results.
  • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations
  • Supports the Director in developing and updating policies and manuals, as related to the department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
  • Actively participates in the recruitment and talent development for the department, to meet both current and future needs.
  • Support the hotel philosophy concerning hiring, employee relations, disciplinary action, training, counselling, evaluating, etc.
  • Anticipate critical situations and assist wherever necessary to alleviate the pressure and to assist the guest expediently.
  • Bachelor Degree in Hospitality Management or equivalent work experience
  • Three years’ Front Office experience in a managerial position at an ultra-luxury hotel, preferably in a union environment
  • Experience in implementing and driving programs and procedures within a team.
  • Thorough knowledge of Hotel Operations, Hotel Services, Hotel’s policies and regulations, technical knowledge of Opera, HotSOS and Microsoft Office.
  • Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team and capable of engaging emotionally with guests.
  • A proven track record of working well on their own initiative and as part of a team
  • Fluent in English. Knowledge of Dutch is a plus.
  • A valid work permit for the Netherlands is required to be considered for this role. 
About us: Once open, we aim to make our property to be the top destination of choice in the region. The immediate need of this role is to put together the hotel’s leadership team. We aim to create a fast-paced, international team, with a strong sense of collaboration. We believe in teamwork, finding solutions and being yourself at work. Because of this we are looking for someone who fits with our culture and so we’d like to make an offer to someone collaborative and result-oriented with a can-do mindset, and who would enjoy working at Rosewood as much as we do.