DO Events | Rose Wood

Job Description

Begin Your Rosewood Journey
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Rosewood Amsterdam is currently seeking a motivated and dynamic Director of Events to be part of our team.
Job Summary
The Director of Events heads up the Events department and is responsible from the start of the Event sales enquiry to aftersales, ensuring a seamless process for our clients. They are responsible for the teams’ objectives and sales KPIs.
  • Oversee a team of event managers and executives, providing guidance and coaching. 
  • Monitor all standards, processes and procedures according to the standards of Rosewood Amsterdam.
  • Create Event Forecasts, manage event budgets and take appropriate action with the team to ensure the event and group room budgets are achieved.
  • Take responsibility for the co-ordination and monitoring of all meetings, from initial booking where possible through to post-conference evaluation and account settlement.
  • Liaise with Sales team at point of initial negotiations with client to assist Sales team in providing profitable and efficient proposals that are in line with hotel guidelines.
  • Liaise with Director of Revenue to ensure revenue opportunities for the events spaces, and group rooms are optimized.
  • Administration of all MICE and catering business with close liaison with client, rooms, sales, reservations departments. 
  • Compile and issue to all operating departments the BEOs and Group summaries for all events.
  • Communicate all information through regular follow-ups with clients to review banquet room allocations and expected guest numbers and communicate to all concerned departments.
  • Conduct pre– and post-event briefings and communicate any comments relevant to the specific “event(s)” to all Departments concerned to improve addressed shortfalls, if any, within the operation.
  • Review all daily Food & Beverage and Conference charges posted to relevant accounts during each convention, meetings or incentives, to ensure that all charges are in line with the BEO.
  • Consult with the Director of Food & Beverage and Executive Chef to prepare menus which will attract business and yield a satisfactory profit (custom made menus).
  • Spearhead weekly BEO meeting including Services Executives, Banquet Manager, Banquet Chefs, and Chief Steward, to finalize all details of upcoming functions.
  • Be aware of cyclical events and be pro-active in planning.
  • Ensure accurate response to proposals within 24 hours and deliver a high level of guest service standard at all times in the Catering & Events Sales department.
  • Ensure an effective handover of client’s conference requirements and contract details from   the Events team to the Operations Team.
  • Maintain a high level of service by constantly training and coaching all direct reports and associates.
  • To maintain all  hotel records, forms and policies as prescribed by management.
  • To maintain and improve administrative standards of the Department.
  • Properly maintain the function sheet folder and monitor all additions, deletions, and changes of status.
  • Remain flexible in any changes presented by a client in respect to their planned or unplanned activities / functions.
  • Meet conference organizers daily before and after the event to confirm details.
  • Attend to details and follow-up on any requirements of the client in regard to engineering, outside contracts, entertainers, florist, audio visual, freight arrangements (incoming and outgoing), storage facilities, restaurant bookings, and any internal or external communication between parties that is necessary.
Experience, Qualifications and Skills:
  • Bachelor’s degree or a diploma in  hospitality or event management.
  • Five years of working experience in managing events.
  • Wedding experience (desired). Luxury experience (required).
  • Exceptional negotiation and presentation skills.
  • Organized, detail orientated, good problem-solving skills.
  • Experience in managing a team
  • Excellent communication skills.
  • A work permit for the Netherlands is required to be considered to this position.
About us: Once open, we aim to make our property to be the top destination of choice in the region. The immediate need of this role is to put together the hotel’s leadership team. We aim to create a fast-paced, international team, with a strong sense of collaboration. We believe in teamwork, finding solutions and being yourself at work. Because of this we are looking for someone who fits with our culture and so we’d like to make an offer to someone collaborative and result-oriented with a can-do mindset, and who would enjoy working at Rosewood as much as we do.