Director Risk Management (Las Vegas) | Caesers

Job Description

JOB SUMMARY:

The Director of Risk Management is responsible for planning, directing, coordinating, controlling and staffing all Risk Management activities for the Las Vegas properties. The Director administers, organizes and maintains the company’s Risk Management Program by engaging directly as the Company representative with guests who submitted complaints, and/or were involved in accidents. He/she ensures proactive engagement on the part of Risk Management staff and the program to minimize guest accidents. The Director through direct liaison with Corporate Risk Management is responsible for establishing the operational parameters of the programs and their respective divisions and units, and acts as the primary interlocutor with, and implements protection and loss prevention philosophies of, Senior and Corporate Management. The Director oversees the work of the Las Vegas risk management team and is responsible for risk identification, assessment, and mitigation to reduce loss, organizational risk, and legal liability. The Director quantifies potential risks and seeks to limit liability or exposure through the implementation of risk reduction strategies while ensuring compliance with risk-related legislation and industry practices. Works closely with a variety of interdepartmental groups and department heads to establish and deliver continuous improvement in the areas of responsibility while ensuring a culture of Safety and Loss Prevention throughout the organization. The Director of Risk Management will work directly with our Insurance Vendors in the handling and resolving casualty claims and take the lead role in administration of the Business Continuity Plan for the Las Vegas properties. This position will ensure compliance with OSHA, EPA, State, Local and Federal regulations.

Essential Job Functions:

  • Ensure that unsafe conditions affecting guests are identified and corrected promptly.
  • Review all accidents and incidents involving guests.
  • Conduct investigations of all reported guest claims to minimize liability to the company.
  • Take photographs and statements from guests and witnesses if necessary.
  • Collect and secure evidence.
  • Evaluate medical reports and billing.
  • Analyze investigations to ascertain causes and recommend preventative measures.
  • Participate in settlement negotiations with guests and/or their counsel.
  • Coordinate/follow-up/respond to guest claims.
  • Oversee accurate and prompt payment of guest claims.
  • Compile and distribute required accident reports. Maintain files and records to include guest accidents, injuries and claims.
  • Chair weekly Claims Committee meetings, including preparation of agenda, special issues, and distribution of meeting minutes.  Chair Monthly Safety Committee Meeting
  • Draft letters to guests and/or their counsel explaining approval or denial of claim.
  • Work with insurance carrier; be familiar with coverage policies.
  •  Must be able to perform all of the above in a Customer Service’s friendly environment.
  • Any other duties as requested.
  • On-Call status, 24 hours a day, 7 days a week.

QUALIFICATIONS:  

  • High School Diploma or equivalent required
  • College degree in Business, Criminal Justice, Risk Management/Finance or related field preferred
  • 2-5 years Hotel / Casino Leadership experience preferred.
  • At least 3 years supervisory experience is required
  • Strong background in gaming industry, Safety, and Insurance is preferred.
  • Strong computer knowledge of word processing is required.
  • Knowledge of laws and regulations affecting casualty claims is preferred.
  • An understanding of OSHA regulation and compliance is necessary
  • Strong leadership and interpersonal skills are required.
  • Ability to communicate in English is required.
  • Strong guest relations skills are required

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

Necessary Attributes/Characteristics:

  • Must be able to communicate well in person, on the telephone and in correspondence.
  • Must be able to deal with insurance companies, legal representatives, and guests.
  • Must be able to administrate and monitor the progress of each claim.
  •  Must be able to prepare and document waivers and releases, letters to guests, and responses to government agencies.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:  

Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees. Must be able to physically restrain adults who weight more than 200 pounds. Must be able to respond calmly in crisis and stressful situations. Must be able to work independently. Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as, up and down stairs.  Must be able to lift and carry up to 60 pounds.  Must be able to push or pull up to 150 pounds. Must be able to make rational decisions when handling guest and employee issues.  Must be able to see and remember the specific details of incidents and persons.  Must be able to give court testimony when necessary and write detailed reports. Responds to visual and aural cues.  Must be able to read, write, speak, and understand English.  Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights, and dust.

 

DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): Risk Managers, Risk Supervisors, Safety Managers, Safety Supervisors and Risk Coordinators and Clerks

 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Location