Director of Talent & Development | Rose Wood

Job Description

Overview: The Director of Talent Development is responsible for ensuring that the training needs of the hotel are met in order to create a consistently high level of guest service and associate engagement. The individual in this role will work closely with the management team on all levels and will create, facilitate, and deliver a wide range of training programs designed to enhance associate performance at each level. The Director of Talent Development will work as a business partner to operations managers to develop and execute training priorities for each department. The position will support the hotel’s Human Resources function by performing other duties within the department, as assigned by the Director of Talent & Culture, and they will maintain the highest levels of integrity and confidentiality, as they are exposed to sensitive Company and employee information.

Essential Duties and Responsibilities:

  • Provide professional expertise and support in the design, development, and implementation of the talent review process required to achieve business goals and results in creating an internal bench of top talent.
  • Build and iterate on existing learning and development programs as necessary.
  • Accountable for planning content and increasing engagement on social media platforms.
  • Direct, plan, and implement hotel training initiatives, including, but not limited to, internal culture/customer service, supervisory and leadership development, regulatory and compliance, safety and sanitation, functional/technical, new-hire Discovery/Onboarding, job skills, and performance standards.
  • Analyze hotel training needs; Develop goals and strategies based on input and direction from and collaboration with the Director of Talent & Culture, Executive Committee, and personal experience and observation.
  • Develop dashboards and track, document, and communicate metrics and analytics related to training activities.
  • Manage all communications regarding training activities; Serve as primary point-person for information, questions, concerns, inquiries, and ongoing dialogue to ensure maximum participation, attendance, and effectiveness.
  • Organize and implement mandatory training programs for all workers; Develop and communicate training schedules.
  • Maximize learning by providing a creative, fun, and exciting training environment; Support all efforts to enliven Rosewood’s vision, mission, and culture.
  • Consult with the Director of Talent & Culture to create appropriate career development plans for high potentials to meet the workforce planning needs of the organization.
  • Develop and organize training manuals, visual aids, and other educational materials.
  • Support the hotel’s risk management objectives; Assist in developing training actions relative to OSHA frequency, HACCP Program, Alcohol Awareness Program, and Hazardous Material program; Coordinate/provide necessary compliance training (TIPS, Serve Safe, Hazmat/Ecolab, etc.);
  • Drive compliance among employees with established standards for attendance, grooming, guest service, non-harassment, handling conflict situations, etc.
  • Evaluate training progress for each department on a regular basis; Liaise with operations managers and supervisors to gauge the overall operational performance of employees; Take immediate action in instances where additional training may be required.
  • Oversee the integration and usage of the online learning management system; Develop, track, and communicate completion and compliance metrics.
  • Design training programs and courses based on goals and individual professional needs; Create customized, just-in-time training solutions and organize and conduct programs as needed.
  • Actively participates in and leads recruitment and talent development for the division/department to meet current and future needs.
  • Support the hotel philosophy concerning hiring, employee relations, disciplinary action, training, counseling, evaluating, etc.
  • Control and monitor payroll and expenditures for the department.
  • Prepare work schedules for effective staffing, ensuring efficient operation of the department within specific labor standards.
  • Is a “brand ambassador” at all times and ensures brand integrity and clarity are always maintained.
  • Models the company’s culture, vision, mission, and core values.
  • Foster and promote a cooperative working climate, maximizing productivity and employee morale.
  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
  • Ensure that standards, inclusive of grooming and attire of staff, are maintained at a superior level on a daily basis.
  • Maintain effective flow of communication by attending required hotel meetings and conducting departmental pre-shift and monthly associate meetings.
  • Interact and respond courteously and professionally with all guests, staff, and community members, including resolving all guest and staff difficulties.
  • Perform various duties, often changing from one task to another of a different nature without loss of efficiency or composure.
  • Maintain clean and safe work area.
  • Ensure that all materials and equipment are in complete readiness for service; rectify efficiencies with respective personnel.
Required Skills:

  • Exceptional facilitation and presentation skills, strong mentoring and coaching skills, as well as project management skills required.
  • Proven consultation, consensus building, and influencing skills in a business environment.
  • Must be fully proficient in change management strategy and execution for large-scale change initiatives.
  • A high level of self-awareness, receptivity to change, and integrity.
  • Ability to work in a fast-paced, rapidly changing, diverse work environment.
  • Excellent communication, time management, and organization skills.
  • Must perform job functions with attention to detail, speed, and accuracy.
  • Be a clear thinker, remaining calm and resolving problems using good judgment. 
  • Follow directions thoroughly.
  • Understand a guest’s service needs. 
  • Work cohesively with co-workers as part of a team. 
  • Work with minimal supervision. 
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Prior heavy exposure to learning and development.
  • Ability to be resourceful, creative, and maintain flexibility. 
  • Ability to perform mathematical operations with units of measure including, but not limited to, dollars, cents, feet, inches, cups, pounds, and ounces.
  • Required to speak, read, and write English, with fluency in other languages preferred. 
  • Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. 
Qualifications:

  • A bachelor’s degree from an accredited college or university is required, focus on HR Development, Organizational Development, Adult Education, or a related field preferred.
  • Previous experience in FORBES training.

Experience:

  • 2 years of experience designing, developing, facilitating, and evaluating training programs, preferably with a Fortune 500 company (hospitality industry is strongly preferred)
  • 5 years of experience leading a training function and managing training professionals

The salary range for this position is $75,000 to $85,000. This is the pay range for this position that the Hotel reasonably expects to pay. [If applicable: This position also may be eligible for bonuses.] Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel experience, location, and education.

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