Director of Housekeeping | Rose Wood

December 12, 2023

Job Description

  • Direct and oversee the daily operation of the Housekeeping, ensure effective communication for operational issues
  • Constantly perform inspections to ensure the overall standards of cleanliness and maintenance of guestrooms, public areas and back-of-the-house areas, in adhering to hotel guidelines and brand service standards
  • Demonstrate financial acumen and prepare forecasts, monitor daily reports and control the expenses per the department budget without sacrificing the quality of services
  • Strive for service excellence by incorporating guest satisfaction as a component of departmental meetings with a focus on continuous improvement
  • Foster and maintain strong, positive and supportive relationships with Front Office through effective communication and collaboration
  • Evaluate staffing levels in accordance with business demand, provide recommendations for adjustments when needed
  • Monitor and manage team performance by providing supervision and professional development, counselling and coaching
  • Minimum 5 years’ relevant supervisory experience in a sizeable luxury hotel with at least 3 years in similar capacity
  • Proven managerial abilities in people management, strategic planning and decision making
  • Highly organized, result-oriented with exceptional customer service and interpersonal skills
  • Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
  • Previous working experience in Asia-Pacific is an advantage