Director of Front of House | Rose Wood

January 23, 2024

Job Description

We are looking for a motivated and energetic Director of Front of House to join Rosewood Schloss Fuschl.

Job Summary:

  • Be responsible for the smooth running of the Departments, Front Office including the Bell Desk Team, Front Office Night, Butler and Housekeeping Team.
  • Maintain Rosewood’s high standards of service and hospitality by monitoring and reviewing team performance.
  • Extensive knowledge of the entire Rooms department and quality review and assurance to ensure all Brand, Forbes and LQA standards are met.
  • Very good knowledge of systems such as Opera, Alice, GoAudits, Canary, Knowcross, Knowhousekeeping, TAC and TrustYou
  • Evaluation, optimization and adjustment of processes as well as co-design of the rooms budget and forecasts.
  • Supporting the growth of team members with mentoring, empowerment and training as well as creating individual development plans
Required Skills:
  • You have completed your education and already have relevant professional experience in a similar position
  • You have very good hosting and communication skills in German & English and enjoy using them
  • You are a detailed personality
  • Excellent manners and multitasking skills are a matter of course for you
  • A strong sense of responsibility and the ability to work independently and get things done are essential
  • Team leadership skills to create a positive and respectful working environment are essential for us