Dining Reservations Executive | Four Season

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness center. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

About the role

Dining Reservations Executive

The Dining Reservations Executive is tasked with responding to guest and referral network inquiries regarding reservations via mail, phone, or various reservation platforms. Additionally, they promote the restaurant as a dining option, provide information to potential guests, and seek opportunities to increase sales through incoming calls. They coordinate reservation details to enhance the overall guest experience and track Private Dining Room availability based on reservations.

Furthermore, they forecast the restaurant's revenue for special events and seating occupancy. The incumbent also possesses knowledge of the restaurant's positioning, location, and layout, as well as basic hotel information. They are familiar with restaurant promotion plans, working closely with Public Relations and updating availability across distribution channels such as OpenTable and other online booking systems.
 

What you will do

Responsible for overseeing dining reservations across all hotel restaurants and bars, managing requests from various platforms including calls, emails, and other dining inquiries from hotel and city guests. Additionally, the candidate will provide support for festive desk operations and may be required to assist with F&B operations as needed.

What you bring

• Preferably with a Diploma in Hospitality Management or its equivalent

• Minimum of 1 year of experience in customer service/call centre, preferably in the Hospitality/F&B industry

• Positive attitude and professional demeanor when interacting with guests and handling daily responsibilities

• Previous experience within Four Seasons  (or a top luxury group) will be an advantage

What we offer: 

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities

• Unique strong culture

• Best-in-industry training

• Complimentary stays at Four Seasons properties (based on availability), with discounted meals

• Paid holidays/vacation

• Dental and medical/life insurance

• Employee service awards/Birthday Gift

• Annual employee party/social and sporting events

• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including weekends, and holidays