Customer Care Operator – Union (MGM National Harbor) | MGM Resorts International
Job Description
The SHOW comes alive at MGM Resorts International.
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Customer Care Operator, you will be responsible for setting the stage for an excellent guest experience with your welcoming smile and service. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their time with us.
STARTING RATE: $17.09/hour
THE DAY-TO-DAY:
- Answers incoming telephone calls, connects calls to appropriate departments and hotel guests.
- Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
- Resolves guest complaints within scope of authority; otherwise refers the matter to management.
THE IDEAL CANDIDATE:
- At least 18 years or older
- Has one (1) year of customer service experience
- Personable and approachable demeanor.
- Excellent communication skills, both verbal and written.
- Ability to maintain a positive attitude under pressure.
SCHEDULE:
Swing Shift – Start time may be between 3:00 pm to 4:00 pm
Shifts will be 8 hours with a 45-minute unpaid lunch break. Must be able to work weekends and holidays.
THE PERKS & BENEFITS:
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room
- Free parking on and off shift
- Healthcare, financial, and time off benefits
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!
