CORE Manager | Four Season

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.

About the role

To assist Revenue Manager in the supervision of all activities pertaining to Core and Reservation Department in order to achieve the highest possible occupancy levels for the purpose of maximizing room revenues and profit. To be responsible in providing the leadership to motivate the Core and Reservations Team to excel in service delivery, optimize booking opportunities and promote customer retention and loyalty.

What you will do

• Assist in rate loading in system. Monitor reservations requested by fax, internet and mail. Ensure that all guest information is input into the system accurately, completely and promptly.     

• Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.   

• To coordinate and supervise on-going training for supervisors, agents and trainees on a continuous basis. Ensure that hourly employees are trained in company core values, job roles, responsibilities and technical and service aspects of the job. Communicated and instill company values and/or culture to new employees.                           

• To constantly review room availability in relation to total rooms sold, opening and closing categories with a view to maximizing occupancy and revenue. Respond to any challenges found for accommodating rooming requests by communicating with guest or group contact, Sales Department or Front Desk. Oversee accuracy of room blocks and reservations.       

• Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guests needs, suggesting alternate dates, or directing guests to sister properties on sold out days.  

What you bring

• Preferred three-year internship/working experience in an E-commerce capacity. 

• Previous core and reservation, digital marketing, and hospitality and sales experience preferred. 

• Strong analytical mind for business interpretation. 

 
  
What we offer: 

• Competitive Salary, wages and benefits  

• Excellent Training and Development opportunities 

• Complimentary Accommodation at other Four Seasons Hotels and Resort 

• Complimentary Dry Cleaning for Employee Uniforms 

• Complimentary Employee Meals 

• Employee service awards 

• Employee activities 

Schedule & Hours:

• This is a full-time position  

• The working hours will primarily be daytime, during weekdays and weekends.