Core Agent | Four Season

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options – from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.

About the role

Reservation Agent is responsible for handling room reservations, providing information about the hotel’s facilities and services, and ensuring a seamless booking process to maximize guest satisfaction and revenue.

What you will do

• The Core Agent is responsible for providing general information about the hotel and assisting callers.

• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

• Processes reservations from the sales office, other hotel departments, and travel agents.

• Knows the type of rooms available as well as their location and layout.

• Creates and maintains reservation records by date of arrival and alphabetical listing.

• Communicates reservation information to the front desk.

• Open and close the availability as and when required of hotel in all channels and website.

• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers

What you bring

• At least 1-2 years’ experience in a similar role within 5* Luxury Hotels

• Bachelor’s Degree in Hospitality Management or Equivalent

• Strong communication and customer service skills

What do we offer

• Work Authorization.

• Competitive tax free salary, service charge, tips.

• End of service gratuity.

• Complimentary full board living accommodation in a high quality, well-resourced staff housing.

• Vibrant fitness facilities including gym and swimming pool.

• Free transportation to and from work.

• Medical and life insurance.

• Paid annual leave

• Paid home leave tickets

• Social and sporting events

• Learning & Development Programmes

• Career opportunities and international transfer

• And more…