Conference Services Manager | Four Season

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

Be a part of something truly special! Join the pre-opening team of Four Seasons Cabo San Lucas at Cabo Del Sol as Conference Services Manager  On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor, ideally located between Cabo San Lucas and San José del Cabo.  In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.” This ultra-luxury ocean-front resort will include 96 beautifully appointed guestrooms and 61 Residences,  Amenities will include three restaurants, five bars, three pools, an open-air fitness center designed by celebrity trainer Harley Pasternak, Spa with ten treatment rooms and relaxation oasis, and The Clubhouse.  The Clubhouse is perched above the resort with sweeping Ocean views, and it is being designed as THE place to host spectacular weddings and events for up to 250 people.  It will feature and event lawn for ceremonies, an indoor/outdoor ballroom, living room space for entertaining, and a bridal suite. 

The management level for this position is: 

Operations – Assistant Department Head with local package 

The role of the Conference Services Manager 

Coordinates all requirements for various conference groups booked by the Sales Department. Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process. Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction.

Knowledge and Skills 

  • Education: Bachelor’s Degree / CMP Certification preferred
  • Experience: 2 to 3 years experience directly related to hotel operations.
  • Excellent reading, writing and oral proficiency in the English language.
  • Strong selling and interpersonal skills.
  • High level of creativity.
  • Attention to detail.
  • Ability to handle multiple tasks and make decisions in a fast paced client driven environment.
  • Ability to work long and irregular hours, weekends and evenings.
  • Able to negotiate, organize, delegate & work under pressure

Essential Functions 

  • Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
  • Create exceptional relationships with clients based on trust and personalized attention.
  • Coordinate with the Sales Department and Catering to insure proper utilization of function space to yield maximum revenues.
  • Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
  • Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events.
  • Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings. 

What to Expect: 

  • Be part of a caring team with a family spirit 
  • Have opportunities to build a successful career with global potential 
  • Work in a diverse and challenging environment and engage with the leadership team 
  • Be recognized for your accomplishments.

About Four Seasons Hotels & Resorts:  

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.  

Service Culture 

Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do. 

 What it is Like to Work for Four Seasons Hotels & Resorts: 

 At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free! 

Learn more by visiting us at: 

Company Site:       www.fourseasons.com    

Our Careers:          Four Seasons Careers (myworkdayjobs.com)       

LinkedIn:                 https://www.linkedin.com/company/four-seasons-hotels-and-resorts  

Facebook:               https://www.facebook.com/FourSeasonsJobs  

Twitter:                    https://twitter.com/FourSeasonsJobs  

 We look forward to receiving your application! 

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.****** 

Location