Concierge – On Call (The Cromwell LV) | Caesers

Job Description

Caesars Entertainment is the world’s most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah’s®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family’s success is a result of an unblinking focus of  building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values.  We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day.  Our mission “We inspire grown-ups to play” fuels our passion for an exciting guest experience and a rewarding career.  If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.  

Provide five star hotel-quality concierge services. The Concierge pro-actively anticipates the needs of the guests so solutions can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each guest, reminding the guest of scheduled events and appointments. 

ESSENTIAL JOB FUNCTIONS:  

• Provide the guest with an experience that will always be remembered and with the highest level of responsiveness.
• Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc.  They also have the ability to make available maps, literature, and other materials.
• Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Maintain a work environment of cleanliness and organization.
• Assure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up.
• Acknowledge and greet all guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist guests.
• Listen and work with guests who present service opportunities or challenges.   Attempt to resolve them and/or elevate and communicate them to a manager.
• Maintain consistent presence at work station.
• When so directed, participate in hotel functions.
• Use professional telephone etiquette in handling internal and external guest requests. Use work order system when necessary.
• Be knowledgeable of local current restaurants, spas, attractions and events (concerts, theater, sporting events, special events, and more.)
• Assist and coordinate with VIP Agent Functions (Check in, Check Out, Keys and Mail).
• Assist with package and amenity deliveries. Log receipts of packages delivered for guests. 
• Provide continuous updates, edits, reviews, and additions to the electronic guest database (list of guest preferences, birthdays, anniversary and other special dates, restaurants, service providers, etc.).

QUALIFICATIONS:  

Prefer a minimum of two years prior hospitality experience. Some higher education or vocational training specializing in the hospitality industry desired. Excellent geographic knowledge of the surrounding area

PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS:  

• Have flexibility to work different shifts. Frequent interruptions may occur. Maintain a clean cut and professional appearance.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to perform basic math skills such as addition, subtraction, multiplication and division.
• Requires strong communication, organizational, decision-making and interpersonal skills.
• Ability to be detail-oriented while maintaining thorough follow-through.
• Ability to multi-task and to work well under pressure.
•  Requires professional demeanor with ability to use independent judgment to handle any guest services matters and needs
• Proficiency with electronic resources such as Internet search, Outlook, Word, Go Concierge, HotSOS, and LMS.
• Ability to stand, walk, sit, talk, and use phone. Ability to lift up to 20 pounds. Requires the use of close and distance vision.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Caesars Entertainment reserves the right to make changes to the job whenever necessary.

Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.