Concierge- On Call – Mandalay Bay | MGM Resorts International

Concierge
Las Vegas, New Mexico, United States
April 20, 2024
Part Time

Job Description

Before applying, please review the following to ensure your application process goes smoothly.

The application below will automatically populate your job history from your Workday profile. You may edit it below or you may follow the steps to update this information in your profile, especially if you plan to apply to multiple roles and do not wish to edit each time.

  • From Workday, click “View Profile” at the top right corner.
  • Under the “Summary” tab, click edit to update your “Job History” to reflect your most recent skills and work history, including your current position.

After you’ve completed these steps, come back to this application page and you’re ready to apply!

THE JOB: 

As a Concierge, you will contribute to fabulous guest experiences with your welcoming smile and customer service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories that they can carry with them well past their stay with us 

 

THE DAY-TO-DAY: 

  • Professionally and expeditiously process all guest requests

  • Promote, up-sell, and cross-sell all MGM Resorts venues and shows

  • Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges within  

  • Commitment to ongoing knowledge development of citywide offerings

  • Establish a professional network within the hospitality community 

  • Stay up to date and knowledgeable on other departments/entities policies and procedures 

  • Multitask in various systems simultaneously to fulfill guest requests 

  • May check in/out hotel guests 

  • Perform other job-related duties as requested 

 

The IDEAL CANDIDATE: 

  • At least 21 years of age

  • Previous guest-facing customer service experience, preferably in a resort setting 

  • Ability to multi-task in a high pace environment

  • Ability to work a variety of shifts, possibly including weekends and holidays

  • Proficiency in computer or ticketing systems is a bonus

  • Has current knowledge or the ability to obtain current knowledge about Las Vegas preferred

 

SCHEDULE: 

  • On Call 

 

STARTING PAY RATE:

$19.00 per hour + Commission

THE PERKS & BENEFITS: 

  • Wellness incentive programs to help you stay healthy physically and mentally

  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

  • Free meals in our employee dining room

  • Free parking on and off shift

  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community 

 

Are you ready to JOIN THE SHOW? Apply today! 

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