Concierge – Harbour Court Residence Club | Rose Wood

December 12, 2023

Job Description

The Concierge will be responsible for providing superior, personalized and professional service to the Residence Club Owners and their Guests. Duties of the post will include, but will not be limited to:

  • Provide professional receptionist services at the Concierge desk
  • Coordinate and action all pre-arrival requests
  • Correspond by email and telephone in a professional and efficient manner
  • Assist with Club Events
  • Plan, organize and coordinate special guest requests and activities
  • Coordinate the check-in process upon arrival and the check-out process upon departure
  • Liaise with the housekeeping and bell staff to effectively communicate information that may exceed Owner and Guest expectations
  • Ensure that all Owners and their Guests depart as scheduled and that their folios are accurate and settled prior to departure
  • Work closely with the Guest Services Manager/General Manager to ensure proper implementation of Residence Club policies and procedures 
  • Act as a liaison between the Management team and the Owners to ensure guest satisfaction    

Candidates must possess:
  • A minimum of one years hospitality experience as a receptionist or concierge preferred
  • A strong appreciation for delivering exceptional customer service
  • The ability to perform well under pressure
  • A creative and resourceful approach to problem solving
  • Professional etiquette and a well groomed appearance
  • Excellent interpersonal, communication and organizational skills  
  • Computer literacy and previous experience with Microsoft Office products